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Zymego builds a web-based appointment management platform for clinics and their patients. When a clinic has an earlier slot available, the service can notify patients and let them confirm it, helping reduce waiting times while supporting rescheduling and cancellations. It fits into clinic booking workflows, requires no patient app download, and uses BankID for identity verification. Founded in 2020, Zymego operates as a healthcare SaaS company serving hundreds of clinics and more than 300,000 patients.
Senior Customer Success Manager
Lead onboarding, retention, and account growth for Zymego’s healthtech customers. Help healthcare organizations reduce waiting times through intelligent automation.
विवरण
- Lead customer onboarding and implementation with clients and internal teams.
- Learn each customer’s goals, organization, and workflows, then turn them into clear actions and next steps.
- Track adoption, product usage, and customer value, helping clients get the most from Zymego.
- Spot risks, challenges, and blockers early and drive them toward resolution.
- Serve as a trusted adviser, sharing insights, recommendations, and perspective.
- Run structured customer follow-ups and regular reviews, including Value Reviews and QBRs.
- Identify and pursue growth and expansion opportunities within existing accounts.
- Handle customer questions and support needs, involving Product, Tech, or other teams as needed.
- Keep customer data, risks, activities, and next steps organized and up to date.
- Capture customer insights and turn them into product and workflow improvements.
- Help develop and scale Customer Success processes and practices.
- Work closely with Customer Success, Sales, Product, and Tech.
आवश्यकताएँ
- Several years of experience in Customer Success or another customer-facing role with end-to-end account responsibility.
- Experience managing and developing B2B customer relationships over time.
- Experience guiding customers through the full journey, from onboarding to value realization and long-term partnership.
- Comfort using data and customer insights to set priorities, follow up, and make decisions.
- Experience working independently with complex customers and stakeholder groups.
- Confidence in both strategic and operational discussions.
- Ability to manage several customers, activities, and priorities at once.
- Takes ownership and moves issues forward independently.
- Ability to build trusted relationships with a range of stakeholders.
- Strong technical aptitude and an ability to learn digital products and systems quickly.
- Interest in sharing experience and contributing to the team’s growth.
- Enjoys working in a growing company where processes and practices continue to evolve.
- Fluent spoken and written Swedish and English.
- Preferred: experience in SaaS, HealthTech, or another complex B2B business.
- Preferred: experience working with healthcare organizations or other businesses with complex stakeholder structures.
- Preferred: clinical or other healthcare background, such as nursing, medicine, dentistry, or another healthcare profession.
लाभ
- A key role at a fast-growing healthtech company.
- A culture shaped by collaboration, innovation, and meaningful work.
- Significant opportunity to influence the development of the Customer Success function.
- The chance to help build more structured, data-driven, and scalable ways of working.
- Stockholm office with the option to work in a hybrid arrangement.
- Six weeks of vacation.
- Occupational pension.
- Health insurance.
- The opportunity to test ideas and challenge existing ways of working.
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