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Pentland
MazumtirdzniecībaModeSports
Pentland ir globāls sporta, brīvdabas un dzīvesstila uzņēmums, kura patēriņa zīmolu vidū ir Speedo, Berghaus, Mitre, Endura un Canterbury of New Zealand. Uzņēmums izstrādā un tirgo apavus, apģērbu un sporta aprīkojumu, izplatot savus produktus vairumtirdzniecības, mazumtirdzniecības un e-komercijas kanālos 190 valstīs. Pentland darbojas aptuveni 20 birojos, un tajā strādā apmēram 1500 cilvēku, apvienojot produktu dizaina, zīmolu mārketinga un starptautiskās komercizaugsmes kompetenci.
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Vakances uzņēmumā

EMEA Customer Operations Manager

Lead customer service, orderbook performance and on-time, in-full delivery across EMEA for Pentland Brands’ sports and lifestyle brands. Coach the team and improve operations through cross-functional collaboration.

GBApvienotā KaralisteHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuOperācijas
ERP

Apraksts

  • Manage the Customer Operations team’s daily performance.
  • Take ownership of on-time, in-full results across the assigned customer portfolio.
  • Oversee orderbooks, reviewing open and overdue orders, stock availability, allocations and delivery risks.
  • Build strong relationships with Commercial teams and customers, turning customer needs into operational plans.
  • Partner with Planning, Logistics, Distribution Centres and Finance to address operational issues.
  • Ensure Customer Operations processes, policies and standards are applied consistently.
  • Lead, coach and support the development of the Customer Operations team.
  • Analyse operational data to spot trends, identify root causes and find ways to improve performance.
  • Promote continuous improvement and the adoption of new tools, systems, automation and working practices.
  • Help shape the Customer Operations functional plan and deliver regional priorities across EMEA and APAC.

Prasības

  • Substantial experience in Customer Operations, Customer Service, Sales Operations or a related operational role.
  • A track record of managing and developing teams in a fast-moving operational setting.
  • Strong knowledge of end-to-end order management, including orderbooks, stock allocation, delivery management and customer needs.
  • Experience managing relationships with major retailers, distributors or commercial partners.
  • A customer-focused approach and the judgement to balance customer needs with broader commercial and operational priorities.
  • Strong analytical skills and confidence working with large volumes of operational data.
  • Ability to find root causes, solve problems and lead corrective actions.
  • Excellent stakeholder management across Commercial, Supply Chain, Finance and Technology teams.
  • Clear communication and presentation skills for audiences at different organisational levels.
  • Working knowledge of SAP or a comparable ERP system.
  • Experience with Customer Operations tools, CRM platforms and reporting systems is an advantage.
  • Strong organisation skills and the ability to handle competing priorities and deadlines.
  • Comfort working in a geographically distributed, matrixed organisation.
  • Experience coaching, mentoring and developing colleagues.
  • A continuous improvement mindset and constructive approach to challenging established practices.

Priekšrocības

  • Competitive pay.
  • Discretionary bonus.
  • Hybrid work arrangement.
  • Flexible start and finish times.
  • Generous annual leave allowance.
  • Discounts on products.
  • Access to sample sales.
  • Enhanced family-friendly policies.
  • Healthcare support.
  • Discounts on gym and fitness memberships.
  • Cycle-to-work scheme.
  • Electric car scheme.

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