P
Pentland
Pentland — Speedo, Berghaus, Mitre, Endura және Canterbury of New Zealand сияқты тұтынушылық брендтердің иесі болып табылатын жаһандық спорт, outdoor және өмір салты компаниясы. Компания аяқ киім, киім және спорт жабдықтарын әзірлеп, нарыққа шығарады; өнімдерін 190 елде көтерме сауда, бөлшек сауда және электрондық коммерция арналары арқылы таратады. Шамамен 20 кеңсені қамтитын қатысуы және шамамен 1 500 адамнан тұратын командасы бар Pentland өнім дизайны, бренд маркетингі және халықаралық коммерциялық өсу салаларындағы тәжірибені біріктіреді.

EMEA Customer Operations Manager

Lead customer service, orderbook performance and on-time, in-full delivery across EMEA for Pentland Brands’ sports and lifestyle brands. Coach the team and improve operations through cross-functional collaboration.

Сипаттама

  • Manage the Customer Operations team’s daily performance.
  • Take ownership of on-time, in-full results across the assigned customer portfolio.
  • Oversee orderbooks, reviewing open and overdue orders, stock availability, allocations and delivery risks.
  • Build strong relationships with Commercial teams and customers, turning customer needs into operational plans.
  • Partner with Planning, Logistics, Distribution Centres and Finance to address operational issues.
  • Ensure Customer Operations processes, policies and standards are applied consistently.
  • Lead, coach and support the development of the Customer Operations team.
  • Analyse operational data to spot trends, identify root causes and find ways to improve performance.
  • Promote continuous improvement and the adoption of new tools, systems, automation and working practices.
  • Help shape the Customer Operations functional plan and deliver regional priorities across EMEA and APAC.

Талаптар

  • Substantial experience in Customer Operations, Customer Service, Sales Operations or a related operational role.
  • A track record of managing and developing teams in a fast-moving operational setting.
  • Strong knowledge of end-to-end order management, including orderbooks, stock allocation, delivery management and customer needs.
  • Experience managing relationships with major retailers, distributors or commercial partners.
  • A customer-focused approach and the judgement to balance customer needs with broader commercial and operational priorities.
  • Strong analytical skills and confidence working with large volumes of operational data.
  • Ability to find root causes, solve problems and lead corrective actions.
  • Excellent stakeholder management across Commercial, Supply Chain, Finance and Technology teams.
  • Clear communication and presentation skills for audiences at different organisational levels.
  • Working knowledge of SAP or a comparable ERP system.
  • Experience with Customer Operations tools, CRM platforms and reporting systems is an advantage.
  • Strong organisation skills and the ability to handle competing priorities and deadlines.
  • Comfort working in a geographically distributed, matrixed organisation.
  • Experience coaching, mentoring and developing colleagues.
  • A continuous improvement mindset and constructive approach to challenging established practices.

Артықшылықтар

  • Competitive pay.
  • Discretionary bonus.
  • Hybrid work arrangement.
  • Flexible start and finish times.
  • Generous annual leave allowance.
  • Discounts on products.
  • Access to sample sales.
  • Enhanced family-friendly policies.
  • Healthcare support.
  • Discounts on gym and fitness memberships.
  • Cycle-to-work scheme.
  • Electric car scheme.

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