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Chargeflow
Chargeflow
51 – 200 Darbinieki
Elektroniskā komercijaFintech
Chargeflow builds automated chargeback management software for eCommerce merchants. Its platform uses technology and AI to help businesses respond to chargebacks and recover disputed revenue, reducing the manual work involved in the process. The company operates at the intersection of fintech and eCommerce, with a product designed to let merchants spend more time on business growth.
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Vakances uzņēmumā

Customer-Facing Implementation Engineer

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

ILIzraēlaHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuIeviešanas speciālistsKlientu panākumi
SQL

Apraksts

  • Lead the technical work for customer implementations
  • Troubleshoot APIs, webhooks, and data flows
  • Resolve integration issues before involving Engineering
  • Guide enterprise customers from contract signing through go-live and initial value
  • Act as the primary contact for customers
  • Manage implementation plans, schedules, milestones, and risks across multiple customers
  • Lead discussions with technical teams and executive stakeholders
  • Support complex SMB integrations and escalate onboarding blockers
  • Integrate with Stripe, Shopify Payments, PayPal, Adyen, and other payment providers
  • Turn recurring integration issues into better documentation, tools, and automation
  • Coordinate with Sales, Product, Engineering, Support, and Customer Success
  • Share customer and implementation insights with the product team

Prasības

  • At least 3 years in a technical, customer-facing SaaS role such as Implementation Engineering, Integrations, Solutions Engineering, Technical Account Management, or Technical Onboarding — required
  • Practical experience with API-based integrations, including APIs, webhooks, and data flows — required
  • Experience diagnosing integration issues and explaining their causes and solutions — required
  • Experience guiding enterprise or strategic customers from kickoff to go-live — required
  • Ability to manage multiple implementations at once and align customers with internal teams — required
  • Confidence leading discussions with executive stakeholders — required
  • Excellent written and spoken English
  • Experience in fintech, payments, fraud, chargebacks, or eCommerce — preferred
  • Familiarity with Stripe, Shopify Payments, PayPal, or Adyen — preferred
  • Familiarity with Postman, SQL, or log analysis — preferred
  • Experience creating scripts or automations to reduce manual onboarding work — preferred

Priekšrocības

  • Opportunity to build and lead the onboarding team as it grows
  • Work with a close-knit team of passionate builders and entrepreneurs
  • Collaborate across Sales, Product, Engineering, Support, and Customer Success
  • Join a product-led growth environment backed by global investors

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