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Sharecare
Sharecare
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăMarketing
Sharecare este o companie de sănătate digitală axată pe facilitarea accesului la resursele de asistență medicală și pe susținerea unor rezultate mai bune în ceea ce privește starea de bine. Platforma sa reunește navigarea personalizată în domeniul sănătății, monitorizarea obiceiurilor sănătoase, recomandări bazate pe dovezi și terapii digitale pentru domenii precum astmul și sănătatea femeilor. Sharecare utilizează, de asemenea, inteligența artificială pentru a-i ajuta pe oameni să își gestioneze informațiile de sănătate și colaborează cu CareLinx pentru coordonarea îngrijirii la domiciliu cu echipele clinice. Pe lângă serviciile sale de sănătate, compania colaborează cu organizații în cadrul unor inițiative de sănătate comunitară, inclusiv eforturi de măsurare și consolidare a stării de bine a comunităților.
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ROI Support Specialist

Resolve patient medical record fulfillment issues while supporting compliance and quality control. Help Sharecare’s healthcare operations teams address request and workflow problems.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support Release of Information Specialists, Quality Control, Customer Service, and Billing & Collections teams in resolving issues with fulfilled and unfulfilled patient medical record requests
  • Help Release of Information Specialists address medical record fulfillment problems
  • Follow HIPAA requirements and applicable state and federal laws governing release of information
  • Enter data and conduct quality checks on medical record requests
  • Coordinate with Customer Service and other departments to answer questions and resolve request fulfillment issues
  • Investigate workflow and record problems promptly to reduce turnaround delays
  • Flag critical and significant issues for management
  • Report suspected unethical, fraudulent, or unlawful conduct
  • Complete required corporate compliance and role-specific training

Cerințe

  • At least 6 months of Sharecare HDS experience in Quality Control, Credit & Collections, or Customer Service; 1 year or more is preferred
  • Ability to use internal electronic record workflow tools, including Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook
  • Careful attention to detail
  • Ability to work in a fast-paced, production-focused environment
  • Strong reliability, productivity, and professionalism
  • Effective written and verbal communication skills
  • Ability to work independently with minimal supervision
  • Ability to sit or stand for extended periods
  • Ability to lift and carry 25 pounds of materials
  • Manual dexterity and strength to use a computer keyboard for extended periods, write notes, and handle paperwork and supplies
  • Vision sufficient to read documents and accurately view information on a computer monitor
  • Speaking and hearing ability sufficient for effective communication
  • Eye-hand coordination, hearing, and visual acuity required for daily tasks
  • Protect patient, employee, and volunteer information and access it only as needed for work
  • Meet corporate integrity and security obligations
  • Maintain current HIPAA certification and renew it annually

Beneficii

  • Equal opportunity employer
  • Participates in E-Verify
  • Annual HIPAA certification and compliance education

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