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Qualfon
Qualfon
Asistență medicalăLogisticăMarketing
Qualfon oferă servicii de interacțiune cu clienții, inclusiv operațiuni de centre de contact, marketing digital, analiză de date și servicii de procesare și livrare. Activitatea sa acoperă marketingul, logistica și asistența medicală, îmbinând sprijinul direct pentru clienți cu servicii administrative. Echipele companiei ajută organizațiile să gestioneze interacțiunile cu clienții și să le susțină loialitatea și satisfacția. Qualfon recrutează un număr mare de angajați, deși rolurile și locațiile specifice variază.
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Locurile de muncă ale companiei

Bilingual Customer Service Representative — Texas Remote

Handle inbound calls for Qualfon’s phone services and inmate account funding in English and Spanish. This remote customer service role is based in Texas.

USStatele Unite ale AmericiiTXTexas
12 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți
AndroidiOS

Descriere

  • Answer customers’ service questions over the phone
  • Respond to a range of inquiries with courtesy and professionalism
  • Route designated inquiries for priority handling
  • Record each customer interaction and its resolution in the tracking system
  • Address customer requests and concerns
  • Assist customers with phone services
  • Help customers add funds to inmate accounts
  • Use multiple computer applications while speaking with customers
  • Work independently and follow assigned schedules with minimal support

Cerințe

  • Speak and write fluently in English and Spanish
  • Have at least one year of call center experience
  • Be able to complete the full classroom training program
  • Meet or exceed performance targets
  • Work effectively in a time-sensitive setting
  • Be comfortable with computers and able to fix minor technical problems with little assistance
  • Use high-speed internet through a wired Ethernet connection; Wi-Fi, satellite, and hotspot connections are not accepted
  • Have a wired internet provider; mobile broadband is not accepted
  • Have minimum internet speeds of 25 Mbps upload and 50 Mbps download
  • Use an internet provider with packet loss of 1% or less
  • Have internet latency below 100 ms
  • Have a cell phone or tablet running Android 8.0 or newer, or iOS 14 or newer
  • Install the Microsoft Authenticator MFA app required by Qualfon IT

Beneficii

  • Receive paid virtual training from home in Texas
  • Receive equipment from the employer
  • Work fully remotely from home

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