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Qualfon
Qualfon
HealthcareLogisticsMarketing
Qualfon provides customer engagement services, including contact center operations, digital marketing, data analytics, and fulfillment. Its work spans marketing, logistics, and healthcare, combining customer-facing support with back-office services. The company’s teams help organizations manage customer interactions and support loyalty and satisfaction. Qualfon’s hiring spans a large workforce, though specific roles and locations vary.
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Bilingual Customer Service Representative — Texas Remote

Handle inbound calls for Qualfon’s phone services and inmate account funding in English and Spanish. This remote customer service role is based in Texas.

USUnited StatesTXTexas
$12 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredCustomer Support
AndroidiOS

Description

  • Answer customers’ service questions over the phone
  • Respond to a range of inquiries with courtesy and professionalism
  • Route designated inquiries for priority handling
  • Record each customer interaction and its resolution in the tracking system
  • Address customer requests and concerns
  • Assist customers with phone services
  • Help customers add funds to inmate accounts
  • Use multiple computer applications while speaking with customers
  • Work independently and follow assigned schedules with minimal support

Requirements

  • Speak and write fluently in English and Spanish
  • Have at least one year of call center experience
  • Be able to complete the full classroom training program
  • Meet or exceed performance targets
  • Work effectively in a time-sensitive setting
  • Be comfortable with computers and able to fix minor technical problems with little assistance
  • Use high-speed internet through a wired Ethernet connection; Wi-Fi, satellite, and hotspot connections are not accepted
  • Have a wired internet provider; mobile broadband is not accepted
  • Have minimum internet speeds of 25 Mbps upload and 50 Mbps download
  • Use an internet provider with packet loss of 1% or less
  • Have internet latency below 100 ms
  • Have a cell phone or tablet running Android 8.0 or newer, or iOS 14 or newer
  • Install the Microsoft Authenticator MFA app required by Qualfon IT

Benefits

  • Receive paid virtual training from home in Texas
  • Receive equipment from the employer
  • Work fully remotely from home

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USUnited StatesALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
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