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OneTouch Direct
OneTouch Direct
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
OneTouch Direct provides business process outsourcing (BPO) services, including omnichannel customer support, collections, customer acquisition, and lead generation. The company extends client operations with tailored communication and training programs designed around each client’s products, services, and customer needs. It serves organizations in banking, telecommunications, retail, and health insurance, and operates across domestic and international markets. Its teams focus on client relationships and program performance.
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Remote Customer Service Representative

Support customers remotely by answering questions, resolving product and service issues, and handling orders and returns. This OneTouch Direct role provides frontline support for contact center clients.

USUnited StatesOKOklahomaTXTexas
$26,000 – $286,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer Support
MacOS

Description

  • Answer customer questions by phone, email, or chat with prompt, professional service.
  • Troubleshoot customer issues and offer accurate resolutions.
  • Process orders, changes, and returns efficiently.
  • Refer unresolved issues to senior staff when needed.
  • Suggest improvements to customer service processes.
  • Provide frontline assistance with products and services.

Requirements

  • High school diploma or equivalent is required.
  • One to two years of customer service experience is preferred.
  • Strong verbal and written communication skills.
  • Sound problem-solving skills and critical thinking ability.
  • Able to work independently and manage time effectively in a remote setting.
  • Reliable internet access and a quiet home office are required.
  • Call center or remote support experience is an advantage.
  • A Windows laptop or desktop computer with a webcam is required.
  • A dual-core processor of at least 2.0 GHz is required.
  • Mac, Chromebook, Apple devices, and Microsoft Surface devices are not compatible.
  • An Ethernet port is required.
  • A wired USB noise-cancelling headset with a working microphone is required; Bluetooth headsets are not supported.
  • A wired internet connection is required; Wi-Fi and cellular connections are not permitted.
  • Minimum internet speeds are 50 Mbps download and 20 Mbps upload.
  • Windows 11 is required; MacOS and Chromebook are not supported.
  • At least 16 GB of RAM is required; a quad-core processor is recommended.

Benefits

  • Full-time schedule of 40 hours per week, with overtime opportunities.
  • Medical, dental, and vision health care plan.
  • Retirement plan options include 401(k) and IRA.
  • Basic and voluntary life insurance, including AD&D.
  • Paid vacation, sick leave, and public holidays.
  • Training and development.
  • Work from home.

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Teleperformance

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Teleperformance
Skilled Worker Visa SponsorHealthcareLogisticsMarketing
USUnited StatesALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
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Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

Open