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US Eye
US Eye
1,001 – 5,000 Employees
B2BB2CHealthcare
US Eye is a physician-led eye care organization bringing optometry, ophthalmology, and surgical services together through an integrated care model. Its multi-specialty practices focus on coordinated treatment, advanced technology, clinical studies, and a high-quality patient experience. US Eye also works with independent practices, providing business, marketing, and operational support while leaving clinical decisions in physicians’ hands. The organization’s teams span patient care, practice operations, and support for its network of locations.
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Remote Customer Service Representative, US Eye

Handle patient calls, statements, payments, and billing questions remotely. Support US Eye’s revenue cycle management customer service team across its multi-specialty eye care network.

USUnited StatesALAlabamaFLFloridaILIllinoisMIMichiganMOMissouriNCNorth CarolinaOHOhioPAPennsylvaniaSCSouth CarolinaTNTennesseeTXTexasVAVirginiaRemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Respond to patient questions about statements and internal billing.
  • Help the revenue cycle management customer service team resolve daily challenges.
  • Handle a high volume of patient calls.
  • Provide day-to-day assistance to patients and team members.
  • Explain statements to patients and help process payments.
  • Respond promptly to voicemail and email follow-ups.
  • Spot opportunities for improvement and share feedback.
  • Identify and escalate posting trends that lead to incorrect patient statements.
  • Meet customer service goals set by management.
  • Complete other duties assigned by the manager.

Requirements

  • High school diploma or equivalent.
  • At least one year of experience in healthcare.
  • Strong written and verbal communication skills.
  • Attention to detail and flexibility in work style.
  • Ability to work effectively as part of a team.
  • Strong customer service skills for both external and internal customers.
  • Ability to manage a high volume of patient calls and follow up on voicemail and email.
  • Ability to meet productivity targets and customer service goals set by management.

Benefits

  • 401(k) with company match
  • Medical and dental insurance
  • Vision coverage
  • Flexible spending accounts
  • Pet insurance
  • Disability insurance
  • Life insurance
  • Continuing education
  • Paid time off

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USUnited StatesALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
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