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Teleperformance
Teleperformance
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Teleperformance provides customer experience management and digital integrated business services for organizations operating across global markets. Its work combines technology, data privacy, and multilingual support to help clients deliver tailored business solutions. The company recruits across areas such as customer service, business development, marketing, sales, and human resources, with opportunities in Spain including Barcelona, Madrid, and Seville. Its international workforce reflects a focus on employee experience, cultural diversity, and collaboration across multilingual teams.
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Remote Customer Service Representative — Teleperformance

Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

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$15 – $16 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Act as a main contact for clients.
  • Manage incoming and outgoing customer communications.
  • Respond to customer questions.
  • Deliver attentive service through active listening.
  • Handle confidential customer information with care.
  • Resolve issues during the first call when possible.
  • Communicate clearly and appropriately with customers.
  • Resolve customer concerns and defuse tense interactions.
  • Escalate interactions when needed.
  • Record call details for audits and reporting.
  • Share feedback about call-related issues.
  • Upsell products or services when required.
  • Use web-based tools to answer questions and support positive customer experiences.

Requirements

  • High school diploma or equivalent.
  • At least six months of customer service experience.
  • Must be at least 18 years old.
  • Type at least 25 words per minute.
  • Comfort using desktop computer systems.
  • General familiarity with Windows-based systems.
  • Customer service or sales experience is preferred.
  • A college degree is preferred but not required.
  • Follow established procedures.
  • Work effectively with teammates, supervisors, and support departments.
  • Strong communication, listening, and analytical abilities.
  • Strong organizational and problem-solving skills.
  • Prioritize tasks and work effectively under pressure.
  • Work a structured schedule that may include varied shifts.
  • Strong critical-thinking skills.
  • Maintain a dedicated workspace near the router for a wired Ethernet connection.
  • Internet service must provide at least 15 Mbps download and 10 Mbps upload speeds.
  • Internet service must have latency below 50 ms.
  • Satellite, mobile data or hotspot, peer-to-peer, and VPN connections are not permitted.
  • Provide proof of internet speed.

Benefits

  • Medical, vision, and dental coverage.
  • Employment assistance programs.
  • Health and personal time off (HPT).
  • Leave programs.
  • 401(k) plans.
  • Life insurance.
  • Supplemental medical coverage.
  • Critical care insurance.
  • Pet insurance.
  • Flexible spending account (FSA) plans.
  • Retail discounts.
  • Career advancement opportunities.
  • An inclusive and diverse workplace culture.
  • Support for active-duty service members, veterans, and military families.

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