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Teleperformance
Teleperformance
Malakali ishchi vizasi homiysiLogistikaMarketingSog‘liqni saqlash
Teleperformance global bozorlarda faoliyat yurituvchi tashkilotlarga mijozlar tajribasini boshqarish va raqamli integratsiyalashgan biznes xizmatlarini taqdim etadi. Kompaniya faoliyati mijozlarga moslashtirilgan biznes yechimlarini taqdim etishga yordam berish uchun texnologiya, ma’lumotlar maxfiyligi va ko‘p tilli qo‘llab-quvvatlashni birlashtiradi. Kompaniya mijozlarga xizmat ko‘rsatish, biznesni rivojlantirish, marketing, savdo va inson resurslari kabi yo‘nalishlarda xodimlarni ishga qabul qiladi. Ispaniyadagi imkoniyatlar qatoriga Barselona, Madrid va Sevilya ham kiradi. Uning xalqaro jamoasi xodimlar tajribasi, madaniy xilma-xillik va ko‘p tilli jamoalar o‘rtasidagi hamkorlikka e’tibor qaratilishini aks ettiradi.
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Kompaniyadagi ish o‘rinlari

Remote Customer Service Representative — Teleperformance

Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

USAmerika Qo‘shma ShtatlariALAlabamaAZArizonaCTKonnektikutFLFloridaIDAydahoILIllinoysIAAyovaKSKanzasKYKentukkiLALuizianaMEMenMDMerilendMAMassachusetsMIMichiganMNMinnesotaMSMissisipiMOMissuriMTMontanaNENebraskaNVNevadaNHNyu-HempshirNJNyu-JersiNMNyu-MeksikoNCShimoliy KarolinaNDShimoliy DakotaOHOgayoOKOklaxomaPAPensilvaniyaSCJanubiy KarolinaSDJanubiy DakotaTNTennessiTXTexasUTYutaVTVermontVAVirjiniyaWVG‘arbiy VirjiniyaWIViskonsinWYVayoming
15 $ – 16 $ / soat
MasofaviyTo‘liq stavkaJuniorDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Act as a main contact for clients.
  • Manage incoming and outgoing customer communications.
  • Respond to customer questions.
  • Deliver attentive service through active listening.
  • Handle confidential customer information with care.
  • Resolve issues during the first call when possible.
  • Communicate clearly and appropriately with customers.
  • Resolve customer concerns and defuse tense interactions.
  • Escalate interactions when needed.
  • Record call details for audits and reporting.
  • Share feedback about call-related issues.
  • Upsell products or services when required.
  • Use web-based tools to answer questions and support positive customer experiences.

Talablar

  • High school diploma or equivalent.
  • At least six months of customer service experience.
  • Must be at least 18 years old.
  • Type at least 25 words per minute.
  • Comfort using desktop computer systems.
  • General familiarity with Windows-based systems.
  • Customer service or sales experience is preferred.
  • A college degree is preferred but not required.
  • Follow established procedures.
  • Work effectively with teammates, supervisors, and support departments.
  • Strong communication, listening, and analytical abilities.
  • Strong organizational and problem-solving skills.
  • Prioritize tasks and work effectively under pressure.
  • Work a structured schedule that may include varied shifts.
  • Strong critical-thinking skills.
  • Maintain a dedicated workspace near the router for a wired Ethernet connection.
  • Internet service must provide at least 15 Mbps download and 10 Mbps upload speeds.
  • Internet service must have latency below 50 ms.
  • Satellite, mobile data or hotspot, peer-to-peer, and VPN connections are not permitted.
  • Provide proof of internet speed.

Imtiyozlar

  • Medical, vision, and dental coverage.
  • Employment assistance programs.
  • Health and personal time off (HPT).
  • Leave programs.
  • 401(k) plans.
  • Life insurance.
  • Supplemental medical coverage.
  • Critical care insurance.
  • Pet insurance.
  • Flexible spending account (FSA) plans.
  • Retail discounts.
  • Career advancement opportunities.
  • An inclusive and diverse workplace culture.
  • Support for active-duty service members, veterans, and military families.

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