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Sumsub
Sumsub
501 – 1,000 Employees
ConsultingLegalLogistics
Sumsub is a compliance-focused technology company that develops SaaS tools for businesses managing transaction monitoring and product compliance. Its online platform supports operational workflows alongside legal and compliance functions, with related technical and pre-sales support. The company’s hiring context spans operations, compliance, legal, and technical support roles connected to its business-facing products and services.
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Customer Support Agent (Remote, United States)

Support Sumsub customers through chat on its compliance and fraud prevention platform. Resolve and document issues, and share feedback to help improve support operations.

USUnited StatesRemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Handle customer chat inquiries with prompt, professional responses
  • Investigate customer concerns and offer relevant answers or solutions
  • Build strong working knowledge of the company’s products and services
  • Listen to customers’ complaints with empathy and resolve issues within company policies
  • Record customer details, concerns, and resolutions from chat conversations
  • Keep up to date with product changes, service updates, and industry developments
  • Share recurring customer issues and suggestions for improving support processes with management
  • Work with support colleagues, supervisors, and specialists to address complex or escalated cases

Requirements

  • Communicate fluently in English
  • Have at least six months of B2B or B2C customer support experience
  • Be familiar with Zendesk, LiveChat, and Slack
  • Be available to work weekends while working a five-day business week
  • Bring strong communication, multitasking, empathy, adaptability, and time management skills, along with a positive attitude

Benefits

  • Join a remote-first culture built on trust
  • Work from the location that suits you best
  • Work without mandatory office attendance or attendance tracking
  • Choose to use an office or coworking space where available
  • Set flexible hours without a fixed 9-to-5 schedule
  • Receive a day off for your birthday
  • Take 10 personal days each year
  • Use seven sick days without paperwork
  • Get additional time off around Christmas and New Year
  • Access role-specific learning and covered professional events
  • Join fully covered team offsites several times a year
  • Receive the tools and hardware needed for the role
  • Earn transparent compensation benchmarked against the market

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