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OneTouch Direct
OneTouch Direct
1.001 – 5.000 Angajați
Asistență medicalăConsultanțăLogistică
OneTouch Direct oferă servicii de externalizare a proceselor de afaceri (BPO), inclusiv asistență pentru clienți prin mai multe canale, colectarea creanțelor, atragerea de clienți și generarea de clienți potențiali. Compania extinde operațiunile clienților săi prin programe personalizate de comunicare și instruire, concepute în funcție de produsele și serviciile fiecărui client și de nevoile clienților acestuia. Deservește organizații din domeniile bancar, telecomunicații, retail și asigurări de sănătate și activează pe piețe interne și internaționale. Echipele sale se concentrează pe relațiile cu clienții și pe performanța programelor.
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Locurile de muncă ale companiei

Remote Customer Service Representative

Support customers remotely by answering questions, resolving product and service issues, and handling orders and returns. This OneTouch Direct role provides frontline support for contact center clients.

USStatele Unite ale AmericiiOKOklahomaTXTexas
26.000 $ – 286.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți
macOS

Descriere

  • Answer customer questions by phone, email, or chat with prompt, professional service.
  • Troubleshoot customer issues and offer accurate resolutions.
  • Process orders, changes, and returns efficiently.
  • Refer unresolved issues to senior staff when needed.
  • Suggest improvements to customer service processes.
  • Provide frontline assistance with products and services.

Cerințe

  • High school diploma or equivalent is required.
  • One to two years of customer service experience is preferred.
  • Strong verbal and written communication skills.
  • Sound problem-solving skills and critical thinking ability.
  • Able to work independently and manage time effectively in a remote setting.
  • Reliable internet access and a quiet home office are required.
  • Call center or remote support experience is an advantage.
  • A Windows laptop or desktop computer with a webcam is required.
  • A dual-core processor of at least 2.0 GHz is required.
  • Mac, Chromebook, Apple devices, and Microsoft Surface devices are not compatible.
  • An Ethernet port is required.
  • A wired USB noise-cancelling headset with a working microphone is required; Bluetooth headsets are not supported.
  • A wired internet connection is required; Wi-Fi and cellular connections are not permitted.
  • Minimum internet speeds are 50 Mbps download and 20 Mbps upload.
  • Windows 11 is required; MacOS and Chromebook are not supported.
  • At least 16 GB of RAM is required; a quad-core processor is recommended.

Beneficii

  • Full-time schedule of 40 hours per week, with overtime opportunities.
  • Medical, dental, and vision health care plan.
  • Retirement plan options include 401(k) and IRA.
  • Basic and voluntary life insurance, including AD&D.
  • Paid vacation, sick leave, and public holidays.
  • Training and development.
  • Work from home.

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