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AdNet/AccountNet Inc.
51 – 200 Angajați
Asistență medicalăConsultanțăJuridic
Fondată în 1990, AdNet/AccountNet Inc. este o companie de management al capitalului uman și de recrutare, cu sediul în Baltimore, care deservește clienți guvernamentali și comerciali. Activitatea sa include recrutarea pentru roluri la distanță și la sediu, căutarea de directori, plasarea consultanților și contractorilor, precum și atragerea de talente. Compania își descrie abordarea drept „P3”: oameni, procese adaptabile și plasări reușite. Activitățile de recrutare sunt completate de inițiative de implicare comunitară, podcasturi și programe de burse.
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Locurile de muncă ale companiei

Bilingual Spanish-English Customer Support Specialist

Handle complex inquiries from Spanish- and English-speaking customers in a remote support role. Provide clear guidance and coordinate with support teams to resolve issues.

USStatele Unite ale Americii
18 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Answer incoming calls in English and Spanish.
  • Support customers with complex issues, including potential fraud concerns.
  • Give accurate, impartial guidance while following established procedures.
  • Use multiple software systems and resources during customer interactions.
  • Apply critical thinking and problem-solving to meet customer needs.
  • Work with Tier 2 and Tier 3 teams to resolve issues efficiently.
  • Handle difficult customer conversations with professionalism and empathy.
  • Communicate effectively with colleagues, supervisors, and leaders in a virtual workplace.
  • Carry out other duties as assigned.

Cerințe

  • High school diploma or GED.
  • Fluency in spoken and written Spanish and English.
  • At least one year of customer service or customer support experience.
  • Experience handling escalated or complex customer issues is preferred.
  • Ability to pass a criminal background check.
  • A home workspace that is dedicated and free from distractions.
  • Strong computer skills and the ability to navigate multiple systems while assisting customers.
  • Availability Monday through Friday, 10:00 a.m. to 6:00 p.m. EST.
  • Strong customer service and active listening skills.
  • Ability to stay composed under pressure and handle emotionally sensitive conversations.
  • Strong organization and multitasking skills.

Beneficii

  • Remote work from home.
  • Monday-to-Friday schedule.
  • 40 hours per week.
  • Weekends off.
  • Dedicated, distraction-free workspace.

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