LogoFresh Jobs Ahead
AECOM
AECOM
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
AECOM este o companie de consultanță în infrastructură care ajută clienții din sectorul public și privat să planifice, să proiecteze, să construiască și să gestioneze proiecte complexe. Activitatea sa acoperă arhitectura și designul, ingineria, managementul construcțiilor și serviciile de mediu, cu expertiză în domenii precum transporturile, energia, sănătatea, logistica și infrastructura guvernamentală. Compania combină consultanța tehnică cu inovația digitală și practici axate pe sustenabilitate pentru a răspunde provocărilor mediului construit și pentru a sprijini rezultate pe termen lung pentru comunități.
LinkedIn
Locurile de muncă ale companiei

Customer Service Representative II

Support CTrides customers with information about Connecticut transportation services and resolve inquiries across phone, email, chat, and web. The role is remote and includes in-person training.

USStatele Unite ale AmericiiCTConnecticut
22 $ – 30 $ / oră
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Descriere

  • Respond to customer inquiries by phone, email, chat, and web.
  • Share up-to-date information on Connecticut transportation programs, services, routes, schedules, mobility resources, alerts, and disruptions.
  • Resolve customer issues on the first contact when possible.
  • Refer complex or sensitive cases to the Customer Support Manager.
  • Stay in contact with customers until their issues are resolved.
  • Communicate in plain language and meet customers’ accessibility needs.
  • Record each interaction in Zendesk with clear notes and accurate categories.
  • Adhere to CTrides service standards, policies, and procedures.
  • Take part in quality reviews and incorporate feedback.
  • Attend training, team meetings, and coaching sessions.
  • Stay informed about changes to programs and services.
  • Use the knowledge base as the primary answer source and flag information that is missing, unclear, or outdated.
  • Share customer inquiry and complaint trends with the Customer Support Manager.
  • Work the assigned schedule, including weekend shifts.
  • Support teammates and help maintain service coverage.
  • Carry out other duties as assigned.
  • Report to the Customer Support Manager.

Cerințe

  • High school education and two years of related experience, or an equivalent combination of education and experience.
  • At least one year of customer service experience by phone, email, or chat.
  • Working knowledge of Microsoft Office or Google Workspace.
  • Ability to learn new systems quickly.
  • Reliable attendance and availability for the assigned schedule, including weekends.
  • Associate degree or equivalent education and experience preferred.
  • Experience with Zendesk or a comparable ticketing or case management system preferred.
  • Contact center experience preferred.
  • Experience in public transportation, transit, or public-sector customer service preferred.
  • English and Spanish bilingual skills preferred.
  • Clear written and verbal communication, including accurate, professional writing.
  • Strong attention to detail.
  • Ability to manage multiple customer contacts while remaining calm and professional with frustrated customers.
  • Willingness to assist teammates during busy periods.
  • Authorization to work in the United States; sponsorship is not available now or in the future.

Beneficii

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • AD&D coverage
  • Disability coverage
  • Paid time off
  • Leaves of absence
  • Voluntary benefits
  • Perks
  • Flexible work options
  • Well-being resources
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
  • Award-winning training and development programs
  • Remote work options

Locuri de muncă similare

A

Bilingual Spanish-English Customer Support Specialist

AdNet/AccountNet Inc.
51 – 200 Angajați
Asistență medicalăConsultanțăJuridic
USStatele Unite ale Americii
18 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăAsistență clienți

Handle complex inquiries from Spanish- and English-speaking customers in a remote support role. Provide clear guidance and coordinate with support teams to resolve issues.

Deschide
Teleperformance

Remote Customer Service Representative — Teleperformance

Teleperformance
Sponsor pentru viza de lucrător calificatAsistență medicalăLogisticăMarketing
USStatele Unite ale AmericiiALAlabamaAZArizonaCTConnecticutFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMDMarylandMAMassachusettsMIMichiganMNMinnesotaMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNJNew JerseyNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVTVermontVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
15 $ – 16 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

Deschide