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AECOM
AECOM
H1B vīzas sponsorsKonsultācijasLoģistikaVeselības aprūpe
AECOM ir infrastruktūras konsultāciju uzņēmums, kas palīdz publiskā un privātā sektora klientiem plānot, projektēt, būvēt un pārvaldīt sarežģītus projektus. Uzņēmuma darbība aptver arhitektūru un dizainu, inženieriju, būvniecības vadību un vides pakalpojumus, un tā kompetence ietver transporta, enerģētikas, veselības aprūpes, loģistikas un valsts infrastruktūras jomas. Uzņēmums apvieno tehniskās konsultācijas ar digitālajām inovācijām un ilgtspējā balstītu praksi, lai risinātu apbūvētās vides problēmas un veicinātu kopienu ilgtermiņa attīstību.
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Vakances uzņēmumā

Customer Service Representative II

Support CTrides customers with information about Connecticut transportation services and resolve inquiries across phone, email, chat, and web. The role is remote and includes in-person training.

USAmerikas Savienotās ValstisCTKonektikuta
22 $ – 30 $ / stunda
AttālinātiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuKlientu atbalsts

Apraksts

  • Respond to customer inquiries by phone, email, chat, and web.
  • Share up-to-date information on Connecticut transportation programs, services, routes, schedules, mobility resources, alerts, and disruptions.
  • Resolve customer issues on the first contact when possible.
  • Refer complex or sensitive cases to the Customer Support Manager.
  • Stay in contact with customers until their issues are resolved.
  • Communicate in plain language and meet customers’ accessibility needs.
  • Record each interaction in Zendesk with clear notes and accurate categories.
  • Adhere to CTrides service standards, policies, and procedures.
  • Take part in quality reviews and incorporate feedback.
  • Attend training, team meetings, and coaching sessions.
  • Stay informed about changes to programs and services.
  • Use the knowledge base as the primary answer source and flag information that is missing, unclear, or outdated.
  • Share customer inquiry and complaint trends with the Customer Support Manager.
  • Work the assigned schedule, including weekend shifts.
  • Support teammates and help maintain service coverage.
  • Carry out other duties as assigned.
  • Report to the Customer Support Manager.

Prasības

  • High school education and two years of related experience, or an equivalent combination of education and experience.
  • At least one year of customer service experience by phone, email, or chat.
  • Working knowledge of Microsoft Office or Google Workspace.
  • Ability to learn new systems quickly.
  • Reliable attendance and availability for the assigned schedule, including weekends.
  • Associate degree or equivalent education and experience preferred.
  • Experience with Zendesk or a comparable ticketing or case management system preferred.
  • Contact center experience preferred.
  • Experience in public transportation, transit, or public-sector customer service preferred.
  • English and Spanish bilingual skills preferred.
  • Clear written and verbal communication, including accurate, professional writing.
  • Strong attention to detail.
  • Ability to manage multiple customer contacts while remaining calm and professional with frustrated customers.
  • Willingness to assist teammates during busy periods.
  • Authorization to work in the United States; sponsorship is not available now or in the future.

Priekšrocības

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • AD&D coverage
  • Disability coverage
  • Paid time off
  • Leaves of absence
  • Voluntary benefits
  • Perks
  • Flexible work options
  • Well-being resources
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
  • Award-winning training and development programs
  • Remote work options

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USAmerikas Savienotās ValstisALAlabamaAZArizonaCTKonektikutaFLFloridaIDAidahoILIlinoisaIAAiovaKSKanzasaKYKentukiLALuiziānaMEMeinaMDMerilendaMAMasačūsetsaMIMičiganaMNMinesotaMSMisisipiMOMisūriMTMontānaNENebraskaNVNevadaNHŅūhempšīraNJŅūdžersijaNMŅūmeksikaNCZiemeļkarolīnaNDZiemeļdakotaOHOhaioOKOklahomaPAPensilvānijaSCDienvidkarolīnaSDDienviddakotaTNTenesīTXTeksasaUTJūtaVTVērmontaVAVirdžīnijaWVRietumvirdžīnijaWIViskonsinaWYVaiominga
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AIA Contract Documents
51 – 200 Darbinieki
BūvniecībaJuridiskie pakalpojumiSaaS
USAmerikas Savienotās Valstis
25 $ / stunda
AttālinātiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuKlientu atbalsts

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