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AECOM
AECOM
H1B vizos rėmėjasKonsultavimasLogistikaSveikatos priežiūra
AECOM yra infrastruktūros konsultacijų įmonė, padedanti viešojo ir privačiojo sektoriaus klientams planuoti, projektuoti, statyti ir valdyti sudėtingus projektus. Jos veikla apima architektūrą ir projektavimą, inžineriją, statybos valdymą bei aplinkosaugos paslaugas, o kompetencija apima transporto, energetikos, sveikatos priežiūros, logistikos ir viešosios infrastruktūros sritis. Įmonė derina technines konsultacijas su skaitmeninėmis inovacijomis ir į tvarumą orientuota praktika, kad spręstų iššūkius užstatytoje aplinkoje ir prisidėtų prie ilgalaikių bendruomenių rezultatų.
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Customer Service Representative II

Support CTrides customers with information about Connecticut transportation services and resolve inquiries across phone, email, chat, and web. The role is remote and includes in-person training.

USJungtinės ValstijosCTKonektikutas
22 $ – 30 $ / valanda
NuotolinisVisas etatasJaunesnysis specialistasVidutinis lygisDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųKlientų aptarnavimas

Aprašymas

  • Respond to customer inquiries by phone, email, chat, and web.
  • Share up-to-date information on Connecticut transportation programs, services, routes, schedules, mobility resources, alerts, and disruptions.
  • Resolve customer issues on the first contact when possible.
  • Refer complex or sensitive cases to the Customer Support Manager.
  • Stay in contact with customers until their issues are resolved.
  • Communicate in plain language and meet customers’ accessibility needs.
  • Record each interaction in Zendesk with clear notes and accurate categories.
  • Adhere to CTrides service standards, policies, and procedures.
  • Take part in quality reviews and incorporate feedback.
  • Attend training, team meetings, and coaching sessions.
  • Stay informed about changes to programs and services.
  • Use the knowledge base as the primary answer source and flag information that is missing, unclear, or outdated.
  • Share customer inquiry and complaint trends with the Customer Support Manager.
  • Work the assigned schedule, including weekend shifts.
  • Support teammates and help maintain service coverage.
  • Carry out other duties as assigned.
  • Report to the Customer Support Manager.

Reikalavimai

  • High school education and two years of related experience, or an equivalent combination of education and experience.
  • At least one year of customer service experience by phone, email, or chat.
  • Working knowledge of Microsoft Office or Google Workspace.
  • Ability to learn new systems quickly.
  • Reliable attendance and availability for the assigned schedule, including weekends.
  • Associate degree or equivalent education and experience preferred.
  • Experience with Zendesk or a comparable ticketing or case management system preferred.
  • Contact center experience preferred.
  • Experience in public transportation, transit, or public-sector customer service preferred.
  • English and Spanish bilingual skills preferred.
  • Clear written and verbal communication, including accurate, professional writing.
  • Strong attention to detail.
  • Ability to manage multiple customer contacts while remaining calm and professional with frustrated customers.
  • Willingness to assist teammates during busy periods.
  • Authorization to work in the United States; sponsorship is not available now or in the future.

Privalumai

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • AD&D coverage
  • Disability coverage
  • Paid time off
  • Leaves of absence
  • Voluntary benefits
  • Perks
  • Flexible work options
  • Well-being resources
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
  • Award-winning training and development programs
  • Remote work options

Susiję darbai

A

Bilingual Spanish-English Customer Support Specialist

AdNet/AccountNet Inc.
51 – 200 Darbuotojai
KonsultavimasSveikatos priežiūraTeisė
USJungtinės Valstijos
18 $ / valanda
NuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųPrivaloma Kalba: ispanųKlientų aptarnavimas

Handle complex inquiries from Spanish- and English-speaking customers in a remote support role. Provide clear guidance and coordinate with support teams to resolve issues.

Atidaryti
Teleperformance

Remote Customer Service Representative — Teleperformance

Teleperformance
Kvalifikuoto darbuotojo vizos rėmėjasLogistikaRinkodaraSveikatos priežiūra
USJungtinės ValstijosALAlabamaAZArizonaCTKonektikutasFLFloridaIDAidahasILIlinojusIAAjovaKSKanzasasKYKentukisLALuizianaMEMeinasMDMerilandasMAMasačusetsasMIMičiganasMNMinesotaMSMisisipėMOMisūrisMTMontanaNENebraskaNVNevadaNHNaujasis HampšyrasNJNaujasis DžersisNMNaujoji MeksikaNCŠiaurės KarolinaNDŠiaurės DakotaOHOhajasOKOklahomaPAPensilvanijaSCPietų KarolinaSDPietų DakotaTNTenesisTXTeksasasUTJutaVTVermontasVAVirdžinijaWVVakarų VirdžinijaWIViskonsinasWYVajomingas
15 $ – 16 $ / valanda
NuotolinisVisas etatasJaunesnysis specialistasDiplomas nebūtinasPrivaloma Kalba: anglųKlientų aptarnavimas

Handle customer questions and resolve service issues remotely for Teleperformance, a global digital business services provider. The role includes documenting calls, using web-based tools, and supporting positive customer experiences.

Atidaryti