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AECOM
AECOM
H1B वीज़ा प्रायोजकपरामर्शलॉजिस्टिक्सस्वास्थ्य सेवा
AECOM एक अवसंरचना परामर्श कंपनी है जो सार्वजनिक और निजी क्षेत्र के ग्राहकों को जटिल परियोजनाओं की योजना बनाने, उनका डिज़ाइन तैयार करने, निर्माण करने और प्रबंधन करने में सहायता करती है। इसका कार्य वास्तुकला और डिज़ाइन, इंजीनियरिंग, निर्माण प्रबंधन तथा पर्यावरणीय सेवाओं तक विस्तृत है, और कंपनी को परिवहन, ऊर्जा, स्वास्थ्य सेवा, लॉजिस्टिक्स तथा सरकारी अवसंरचना के क्षेत्रों में विशेषज्ञता प्राप्त है। कंपनी तकनीकी परामर्श को डिजिटल नवाचार और स्थिरता-केंद्रित प्रथाओं के साथ जोड़कर निर्मित पर्यावरण से जुड़ी चुनौतियों का समाधान करती है और समुदायों के दीर्घकालिक परिणामों में योगदान देती है।
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कंपनी की नौकरियाँ

Customer Service Representative II

Support CTrides customers with information about Connecticut transportation services and resolve inquiries across phone, email, chat, and web. The role is remote and includes in-person training.

USसंयुक्त राज्यCTकनेक्टिकट
$22 – $30 / घंटा
रिमोटपूर्णकालिकजूनियरमध्य स्तरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीआवश्यक भाषा: स्पेनिशग्राहक सहायता

विवरण

  • Respond to customer inquiries by phone, email, chat, and web.
  • Share up-to-date information on Connecticut transportation programs, services, routes, schedules, mobility resources, alerts, and disruptions.
  • Resolve customer issues on the first contact when possible.
  • Refer complex or sensitive cases to the Customer Support Manager.
  • Stay in contact with customers until their issues are resolved.
  • Communicate in plain language and meet customers’ accessibility needs.
  • Record each interaction in Zendesk with clear notes and accurate categories.
  • Adhere to CTrides service standards, policies, and procedures.
  • Take part in quality reviews and incorporate feedback.
  • Attend training, team meetings, and coaching sessions.
  • Stay informed about changes to programs and services.
  • Use the knowledge base as the primary answer source and flag information that is missing, unclear, or outdated.
  • Share customer inquiry and complaint trends with the Customer Support Manager.
  • Work the assigned schedule, including weekend shifts.
  • Support teammates and help maintain service coverage.
  • Carry out other duties as assigned.
  • Report to the Customer Support Manager.

आवश्यकताएँ

  • High school education and two years of related experience, or an equivalent combination of education and experience.
  • At least one year of customer service experience by phone, email, or chat.
  • Working knowledge of Microsoft Office or Google Workspace.
  • Ability to learn new systems quickly.
  • Reliable attendance and availability for the assigned schedule, including weekends.
  • Associate degree or equivalent education and experience preferred.
  • Experience with Zendesk or a comparable ticketing or case management system preferred.
  • Contact center experience preferred.
  • Experience in public transportation, transit, or public-sector customer service preferred.
  • English and Spanish bilingual skills preferred.
  • Clear written and verbal communication, including accurate, professional writing.
  • Strong attention to detail.
  • Ability to manage multiple customer contacts while remaining calm and professional with frustrated customers.
  • Willingness to assist teammates during busy periods.
  • Authorization to work in the United States; sponsorship is not available now or in the future.

लाभ

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Life insurance
  • AD&D coverage
  • Disability coverage
  • Paid time off
  • Leaves of absence
  • Voluntary benefits
  • Perks
  • Flexible work options
  • Well-being resources
  • Employee assistance program
  • Business travel insurance
  • Service recognition awards
  • Retirement savings plan
  • Employee stock purchase plan
  • Award-winning training and development programs
  • Remote work options

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