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AdNet/AccountNet Inc.
Founded in 1990, AdNet/AccountNet Inc. is a Baltimore-based human capital management and staffing firm serving government and commercial clients. Its work spans staffing for remote and onsite roles, executive search, consultant and contractor placement, and talent acquisition. The company describes its approach as “P3”: people, adaptable processes, and successful placements. Its hiring work is complemented by community outreach, podcasts, and scholarship initiatives.

Bilingual Spanish-English Customer Support Specialist

Handle complex inquiries from Spanish- and English-speaking customers in a remote support role. Provide clear guidance and coordinate with support teams to resolve issues.

Сипаттама

  • Answer incoming calls in English and Spanish.
  • Support customers with complex issues, including potential fraud concerns.
  • Give accurate, impartial guidance while following established procedures.
  • Use multiple software systems and resources during customer interactions.
  • Apply critical thinking and problem-solving to meet customer needs.
  • Work with Tier 2 and Tier 3 teams to resolve issues efficiently.
  • Handle difficult customer conversations with professionalism and empathy.
  • Communicate effectively with colleagues, supervisors, and leaders in a virtual workplace.
  • Carry out other duties as assigned.

Талаптар

  • High school diploma or GED.
  • Fluency in spoken and written Spanish and English.
  • At least one year of customer service or customer support experience.
  • Experience handling escalated or complex customer issues is preferred.
  • Ability to pass a criminal background check.
  • A home workspace that is dedicated and free from distractions.
  • Strong computer skills and the ability to navigate multiple systems while assisting customers.
  • Availability Monday through Friday, 10:00 a.m. to 6:00 p.m. EST.
  • Strong customer service and active listening skills.
  • Ability to stay composed under pressure and handle emotionally sensitive conversations.
  • Strong organization and multitasking skills.

Артықшылықтар

  • Remote work from home.
  • Monday-to-Friday schedule.
  • 40 hours per week.
  • Weekends off.
  • Dedicated, distraction-free workspace.

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