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Sharecare
Sharecare
1,001 – 5,000 Employees
H1B Visa SponsorConsultingHealthcareMarketing
Sharecare is a digital health company focused on making healthcare resources more accessible and supporting better well-being outcomes. Its platform brings together personalized health navigation, healthy-habit tracking, evidence-based guidance, and digital therapeutics for areas such as asthma and women’s health. Sharecare also uses AI to help people manage health information and works with CareLinx to coordinate in-home caregiving with clinical teams. Alongside its healthcare services, the company partners with organizations on community health initiatives, including efforts to measure and strengthen community well-being.
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ROI Support Specialist

Resolve patient medical record fulfillment issues while supporting compliance and quality control. Help Sharecare’s healthcare operations teams address request and workflow problems.

USUnited StatesRemoteFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Support Release of Information Specialists, Quality Control, Customer Service, and Billing & Collections teams in resolving issues with fulfilled and unfulfilled patient medical record requests
  • Help Release of Information Specialists address medical record fulfillment problems
  • Follow HIPAA requirements and applicable state and federal laws governing release of information
  • Enter data and conduct quality checks on medical record requests
  • Coordinate with Customer Service and other departments to answer questions and resolve request fulfillment issues
  • Investigate workflow and record problems promptly to reduce turnaround delays
  • Flag critical and significant issues for management
  • Report suspected unethical, fraudulent, or unlawful conduct
  • Complete required corporate compliance and role-specific training

Requirements

  • At least 6 months of Sharecare HDS experience in Quality Control, Credit & Collections, or Customer Service; 1 year or more is preferred
  • Ability to use internal electronic record workflow tools, including Record Management, Intranet, Exceptions Management, Word, Excel, and Outlook
  • Careful attention to detail
  • Ability to work in a fast-paced, production-focused environment
  • Strong reliability, productivity, and professionalism
  • Effective written and verbal communication skills
  • Ability to work independently with minimal supervision
  • Ability to sit or stand for extended periods
  • Ability to lift and carry 25 pounds of materials
  • Manual dexterity and strength to use a computer keyboard for extended periods, write notes, and handle paperwork and supplies
  • Vision sufficient to read documents and accurately view information on a computer monitor
  • Speaking and hearing ability sufficient for effective communication
  • Eye-hand coordination, hearing, and visual acuity required for daily tasks
  • Protect patient, employee, and volunteer information and access it only as needed for work
  • Meet corporate integrity and security obligations
  • Maintain current HIPAA certification and renew it annually

Benefits

  • Equal opportunity employer
  • Participates in E-Verify
  • Annual HIPAA certification and compliance education

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