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TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Mandarin Client Service Advisor - Luxury Fashion | TDCX Singapore

Support Mandarin-speaking customers of a luxury fashion brand serving the Hong Kong market. Handle issue resolution and after-sales assistance as part of TDCX’s customer experience operations.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăLimbă Obligatorie: chinezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Deliver a consistently high-quality customer experience across relevant communication channels
  • Investigate customer concerns and develop appropriate, practical resolutions
  • Record and manage customer data accurately through the designated systems and tools
  • Comply with TDCX group requirements for data security
  • Alert the team leader to emergencies and recommend service improvements
  • Monitor customer satisfaction patterns and propose plans to implement improvements
  • Work closely with colleagues to deliver effective post-purchase support
  • Apply company procedures and standards to maintain professional service
  • Develop lasting customer relationships through attentive, proactive engagement
  • Complete additional responsibilities assigned by management
  • Contribute to the implementation, upkeep, and ongoing enhancement of TDCX’s Quality Management System

Cerințe

  • A diploma or higher qualification, including an advanced, graduate, bachelor’s, postgraduate, professional, or master’s degree in any discipline
  • At least two years of experience in luxury or high-end retail sales, customer service, contact centre operations, or e-commerce activities
  • Capacity to handle multiple tasks and tailor responses and actions using information supplied by customers
  • Strong communication and listening abilities, empathy, and polished telephone manner, including appropriate pace, tone, voice quality, grammar, and articulation
  • Excellent spoken and written English plus proficiency in the language used by the supported market
  • Confidence using computers and working across multiple systems
  • Experience with Salesforce, SAP, or CRM platforms is advantageous
  • Willingness to work shifts, weekends, and public holidays when business needs require

Beneficii

  • Competitive pay package with additional perks
  • Broad medical, insurance, and social security protection
  • Modern, high-quality workplace facilities
  • Employee engagement initiatives and recognition schemes
  • Structured learning opportunities and career development support
  • Supportive workplace culture focused on long-term growth
  • Convenient premises served directly by public transportation
  • Flexible approaches to working
  • Guidance and mentoring from experienced specialists
  • The chance to work for a globally recognized company with hundreds of industry awards

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