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TDCX
TDCX
HealthcareHospitalityTravel
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Mandarin Client Service Advisor - Luxury Fashion | TDCX Singapore

Support Mandarin-speaking customers of a luxury fashion brand serving the Hong Kong market. Handle issue resolution and after-sales assistance as part of TDCX’s customer experience operations.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredChinese RequiredClient ServicesClient Services Representative

Description

  • Deliver a consistently high-quality customer experience across relevant communication channels
  • Investigate customer concerns and develop appropriate, practical resolutions
  • Record and manage customer data accurately through the designated systems and tools
  • Comply with TDCX group requirements for data security
  • Alert the team leader to emergencies and recommend service improvements
  • Monitor customer satisfaction patterns and propose plans to implement improvements
  • Work closely with colleagues to deliver effective post-purchase support
  • Apply company procedures and standards to maintain professional service
  • Develop lasting customer relationships through attentive, proactive engagement
  • Complete additional responsibilities assigned by management
  • Contribute to the implementation, upkeep, and ongoing enhancement of TDCX’s Quality Management System

Requirements

  • A diploma or higher qualification, including an advanced, graduate, bachelor’s, postgraduate, professional, or master’s degree in any discipline
  • At least two years of experience in luxury or high-end retail sales, customer service, contact centre operations, or e-commerce activities
  • Capacity to handle multiple tasks and tailor responses and actions using information supplied by customers
  • Strong communication and listening abilities, empathy, and polished telephone manner, including appropriate pace, tone, voice quality, grammar, and articulation
  • Excellent spoken and written English plus proficiency in the language used by the supported market
  • Confidence using computers and working across multiple systems
  • Experience with Salesforce, SAP, or CRM platforms is advantageous
  • Willingness to work shifts, weekends, and public holidays when business needs require

Benefits

  • Competitive pay package with additional perks
  • Broad medical, insurance, and social security protection
  • Modern, high-quality workplace facilities
  • Employee engagement initiatives and recognition schemes
  • Structured learning opportunities and career development support
  • Supportive workplace culture focused on long-term growth
  • Convenient premises served directly by public transportation
  • Flexible approaches to working
  • Guidance and mentoring from experienced specialists
  • The chance to work for a globally recognized company with hundreds of industry awards

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