TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।
Mandarin Client Service Advisor - Luxury Fashion | TDCX Singapore
Support Mandarin-speaking customers of a luxury fashion brand serving the Hong Kong market. Handle issue resolution and after-sales assistance as part of TDCX’s customer experience operations.
विवरण
- Deliver a consistently high-quality customer experience across relevant communication channels
- Investigate customer concerns and develop appropriate, practical resolutions
- Record and manage customer data accurately through the designated systems and tools
- Comply with TDCX group requirements for data security
- Alert the team leader to emergencies and recommend service improvements
- Monitor customer satisfaction patterns and propose plans to implement improvements
- Work closely with colleagues to deliver effective post-purchase support
- Apply company procedures and standards to maintain professional service
- Develop lasting customer relationships through attentive, proactive engagement
- Complete additional responsibilities assigned by management
- Contribute to the implementation, upkeep, and ongoing enhancement of TDCX’s Quality Management System
आवश्यकताएँ
- A diploma or higher qualification, including an advanced, graduate, bachelor’s, postgraduate, professional, or master’s degree in any discipline
- At least two years of experience in luxury or high-end retail sales, customer service, contact centre operations, or e-commerce activities
- Capacity to handle multiple tasks and tailor responses and actions using information supplied by customers
- Strong communication and listening abilities, empathy, and polished telephone manner, including appropriate pace, tone, voice quality, grammar, and articulation
- Excellent spoken and written English plus proficiency in the language used by the supported market
- Confidence using computers and working across multiple systems
- Experience with Salesforce, SAP, or CRM platforms is advantageous
- Willingness to work shifts, weekends, and public holidays when business needs require
लाभ
- Competitive pay package with additional perks
- Broad medical, insurance, and social security protection
- Modern, high-quality workplace facilities
- Employee engagement initiatives and recognition schemes
- Structured learning opportunities and career development support
- Supportive workplace culture focused on long-term growth
- Convenient premises served directly by public transportation
- Flexible approaches to working
- Guidance and mentoring from experienced specialists
- The chance to work for a globally recognized company with hundreds of industry awards