LogoFresh Jobs Ahead
ONI
ONI
51 – 200 Angajați
Sponsor pentru viza H1BAsigurare de sănătateBiotehnologieȘtiință
ONI este o companie de biotehnologie care dezvoltă tehnologii de imagistică cu super-rezoluție pentru cercetarea în științele vieții. Sistemul Aplo Scope combină microscopia avansată la scară nanometrică cu CODI, o platformă bazată pe cloud pentru analiza structurilor biologice și a proceselor celulare. Instrumentele companiei sprijină cercetarea în biologia celulară, imuno-oncologie și neuroștiințe, ajutând oamenii de știință să capteze și să interpreteze date de imagistică de înaltă rezoluție fără complexitatea asociată în mod tradițional cu microscopia cu super-rezoluție.
LinkedIn
Locurile de muncă ale companiei

Director of Customer Success and Service

Lead post-sale customer success and service for ONI’s scientific nanoimaging systems. Oversee renewals, service performance, uptime, adoption, and distributed technical teams.

GBRegatul UnitLa sediuNormă întreagăLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Lead field service, customer support, and applications support specialists across the installed base.
  • Improve service contract renewals through a structured, consistent process.
  • Manage the service P&L and strengthen post-sale business economics.
  • Set and track customer satisfaction, uptime, response time, and service level measures.
  • Shorten repair times and prevent avoidable customer downtime.
  • Oversee installations, preventive maintenance, repairs, escalations, and case management.
  • Help customers adopt ONI applications and workflows, with appropriate applications support.
  • Spot at-risk accounts and coordinate recovery plans across teams.
  • Find opportunities for account growth, advocacy, and references, and direct commercial leads to the right teams.
  • Develop digital and AI-supported services when they improve scale, responsiveness, or customer experience.
  • Expand global staffing, processes, and service capacity as the installed base grows.
  • Lead the post-sale customer experience and build a scalable Customer Success and Service organization to support uptime, adoption, contract renewals, and lasting customer value.

Cerințe

  • At least eight years of quota-carrying experience in sales, field service, customer success, applications, or post-sale operations in scientific instruments or a related technical market.
  • A track record of leading people.
  • Experience leading distributed technical teams.
  • Experience overseeing service economics, renewals, and customer experience.
  • Strong operational, escalation management, and cross-functional leadership capabilities.
  • Ability to create scalable processes as an installed base grows.

Beneficii

  • Competitive pay reflecting expertise and contribution.
  • 28 days of annual leave plus local public holidays.
  • Four dedicated wellbeing days.
  • Private health and dental coverage.
  • An inclusive workplace culture.
  • Mental health support through Health Assured.
  • People’s Pension.
  • Perks at Work discounts and deals.
  • Equal opportunity employer.

Locuri de muncă similare

OpenAI

Senior Financial Services Ads Client Partner

OpenAI
201 – 500 Angajați
Sponsor pentru viza H1BInteligență artificialăÎntreprindereSaaS
USStatele Unite ale AmericiiNYNew York
216.000 $ – 273.000 $ / an
HibridNormă întreagăSeniorLiderLimbă Obligatorie: englezăPartener al clientuluiVânzări

Lead enterprise advertising sales for financial services clients at OpenAI, building revenue and strategic partnerships. Own deal cycles, advertiser outcomes, revenue targets, and collaboration across product and business teams.

Deschide
BLACKCLOAK

Senior Enterprise Relationship Manager — Remote, United States

BLACKCLOAK
11 – 50 Angajați
SaaSSecuritate cibernetică
USStatele Unite ale Americii
100.000 $ – 120.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de conturiVânzări
Securitate cibernetică

Manage BlackCloak’s largest enterprise accounts, building executive relationships and guiding onboarding, retention, and adoption. Use account insights and AI workflows to demonstrate program value and support account growth.

Deschide
Hyland

Senior Strategic Partner Development Manager, System Integrators

Hyland
1.001 – 5.000 Angajați
Sponsor pentru viza H1BB2BÎntreprindereSaaS
GBRegatul UnitUSStatele Unite ale Americii
147.000 $ – 165.000 $ / an
RemoteNormă întreagăSeniorLiderLimbă Obligatorie: englezăPartener al clientuluiVânzări

Lead Hyland’s strategic partnerships with global and regional system integrators, building joint business plans and enterprise go-to-market programs. Coordinate co-selling and partner development across teams to grow pipeline and measure partner-influenced results.

Deschide