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ONI
ONI
51 – 200 Darbinieki
H1B vīzas sponsorsBiotehnoloģijaVeselības apdrošināšanaZinātne
ONI ir biotehnoloģiju uzņēmums, kas izstrādā superizšķirtspējas attēlveidošanas tehnoloģiju dzīvības zinātņu pētījumiem. Tā Aplo Scope apvieno progresīvu nanoskalas mikroskopiju ar CODI — mākoņplatformu bioloģisko struktūru un šūnu procesu analīzei. Uzņēmuma rīki atbalsta šūnu bioloģijas, imūnonkoloģijas un neirozinātnes pētījumus, palīdzot zinātniekiem iegūt un interpretēt augstas izšķirtspējas attēlveidošanas datus bez sarežģītības, kas tradicionāli saistīta ar superizšķirtspējas mikroskopiju.
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Vakances uzņēmumā

Director of Customer Success and Service

Lead post-sale customer success and service for ONI’s scientific nanoimaging systems. Oversee renewals, service performance, uptime, adoption, and distributed technical teams.

GBApvienotā KaralisteKlātienēPilna slodzeVadošais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Lead field service, customer support, and applications support specialists across the installed base.
  • Improve service contract renewals through a structured, consistent process.
  • Manage the service P&L and strengthen post-sale business economics.
  • Set and track customer satisfaction, uptime, response time, and service level measures.
  • Shorten repair times and prevent avoidable customer downtime.
  • Oversee installations, preventive maintenance, repairs, escalations, and case management.
  • Help customers adopt ONI applications and workflows, with appropriate applications support.
  • Spot at-risk accounts and coordinate recovery plans across teams.
  • Find opportunities for account growth, advocacy, and references, and direct commercial leads to the right teams.
  • Develop digital and AI-supported services when they improve scale, responsiveness, or customer experience.
  • Expand global staffing, processes, and service capacity as the installed base grows.
  • Lead the post-sale customer experience and build a scalable Customer Success and Service organization to support uptime, adoption, contract renewals, and lasting customer value.

Prasības

  • At least eight years of quota-carrying experience in sales, field service, customer success, applications, or post-sale operations in scientific instruments or a related technical market.
  • A track record of leading people.
  • Experience leading distributed technical teams.
  • Experience overseeing service economics, renewals, and customer experience.
  • Strong operational, escalation management, and cross-functional leadership capabilities.
  • Ability to create scalable processes as an installed base grows.

Priekšrocības

  • Competitive pay reflecting expertise and contribution.
  • 28 days of annual leave plus local public holidays.
  • Four dedicated wellbeing days.
  • Private health and dental coverage.
  • An inclusive workplace culture.
  • Mental health support through Health Assured.
  • People’s Pension.
  • Perks at Work discounts and deals.
  • Equal opportunity employer.

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