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ONI
ONI
51 – 200 कर्मचारी
H1B वीज़ा प्रायोजकजैव प्रौद्योगिकीविज्ञानस्वास्थ्य बीमा
ONI एक जैव-प्रौद्योगिकी कंपनी है जो जीवन-विज्ञान अनुसंधान के लिए सुपर-रिज़ॉल्यूशन इमेजिंग तकनीक विकसित करती है। इसका Aplo Scope उन्नत नैनोस्केल माइक्रोस्कोपी को CODI के साथ जोड़ता है, जो जैविक संरचनाओं और कोशिकीय प्रक्रियाओं के विश्लेषण के लिए क्लाउड-आधारित प्लेटफ़ॉर्म है। कंपनी के उपकरण कोशिका जीवविज्ञान, इम्यूनो-ऑन्कोलॉजी और तंत्रिका-विज्ञान में अनुसंधान का समर्थन करते हैं और वैज्ञानिकों को सुपर-रिज़ॉल्यूशन माइक्रोस्कोपी से पारंपरिक रूप से जुड़ी जटिलताओं के बिना उच्च-रिज़ॉल्यूशन इमेजिंग डेटा कैप्चर और उसका अर्थ समझने में मदद करते हैं।
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कंपनी की नौकरियाँ

Director of Customer Success and Service

Lead post-sale customer success and service for ONI’s scientific nanoimaging systems. Oversee renewals, service performance, uptime, adoption, and distributed technical teams.

GBयूनाइटेड किंगडमऑन-साइटपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Lead field service, customer support, and applications support specialists across the installed base.
  • Improve service contract renewals through a structured, consistent process.
  • Manage the service P&L and strengthen post-sale business economics.
  • Set and track customer satisfaction, uptime, response time, and service level measures.
  • Shorten repair times and prevent avoidable customer downtime.
  • Oversee installations, preventive maintenance, repairs, escalations, and case management.
  • Help customers adopt ONI applications and workflows, with appropriate applications support.
  • Spot at-risk accounts and coordinate recovery plans across teams.
  • Find opportunities for account growth, advocacy, and references, and direct commercial leads to the right teams.
  • Develop digital and AI-supported services when they improve scale, responsiveness, or customer experience.
  • Expand global staffing, processes, and service capacity as the installed base grows.
  • Lead the post-sale customer experience and build a scalable Customer Success and Service organization to support uptime, adoption, contract renewals, and lasting customer value.

आवश्यकताएँ

  • At least eight years of quota-carrying experience in sales, field service, customer success, applications, or post-sale operations in scientific instruments or a related technical market.
  • A track record of leading people.
  • Experience leading distributed technical teams.
  • Experience overseeing service economics, renewals, and customer experience.
  • Strong operational, escalation management, and cross-functional leadership capabilities.
  • Ability to create scalable processes as an installed base grows.

लाभ

  • Competitive pay reflecting expertise and contribution.
  • 28 days of annual leave plus local public holidays.
  • Four dedicated wellbeing days.
  • Private health and dental coverage.
  • An inclusive workplace culture.
  • Mental health support through Health Assured.
  • People’s Pension.
  • Perks at Work discounts and deals.
  • Equal opportunity employer.

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