AAA este o federație de cluburi auto afiliate care își deservesc membrii prin servicii legate de automobile, călătorii, asigurări și logistică. Oferta sa include asistență rutieră de urgență, resurse pentru planificarea călătoriilor, hărți și ghiduri, precum și reduceri pentru membri disponibile în Statele Unite și la nivel internațional. Cluburile individuale își desfășoară activitatea în propriile zone geografice, respectând în același timp standardele comune AAA, ceea ce creează o rețea locală de servicii care oferă sprijin extins membrilor care călătoresc în țară sau în străinătate.
Automotive Vendor Relationship Manager – AAA
Manage AAA roadside assistance contractors across Albuquerque and Rio Rancho, helping improve station performance, compliance, service coverage, and member experience through regular field visits.
Descriere
- Maintain reliable service to AAA members through independent contract stations.
- Advise station owners and staff on performance targets, business practices, driver training, and operations.
- Ensure independent contractors meet their agreements with the Auto Club.
- Analyze station performance data to find areas for improvement.
- Work with providers to develop and carry out improvement plans.
- Visit independent providers regularly and review their performance.
- Assess station sites, facilities, equipment, and driver appearance against Club standards.
- Use mystery shops and technician ride-alongs to coach staff and improve member service.
- Investigate, document, and resolve member and customer service concerns.
- Track station coverage to meet response-time requirements.
- Draft business proposals for operational changes at contract stations.
- Coordinate with dispatch teams to support service delivery and resolve area disputes.
Cerințe
- A four-year college degree or an equivalent combination of education and work experience.
- At least five years of sales and/or vendor management experience, including managing work teams.
- Experience developing recommendations and proposals, negotiating successfully, and resolving complaints.
- Strong verbal and written communication skills, including presentation skills.
- Proficiency with Outlook, Word, Excel, and PowerPoint.
- Salesforce and Tableau experience preferred.
- Preferred experience preparing and analyzing financial reports, building cost-benefit models, and interpreting financial spreadsheets and profit-and-loss statements.
- Able to spend 75% of working time in the field, including national travel, and 25% in the office.
Beneficii
- Medical, dental, and vision coverage.
- 401(k) savings plan with company match.
- Pension plan.
- Tuition assistance.
- Floating holidays and paid time off for community volunteering.
- Paid parental leave.
- Wellness programs.
- Employee discounts on memberships, insurance, travel, entertainment, services, and more.