AAA is a federation of affiliated automobile clubs serving members through automotive, travel, insurance, and logistics-related services. Its offerings include emergency roadside assistance, travel planning resources, maps and guides, and member discounts available across the United States and internationally. Individual clubs operate within their own geographic areas while following shared AAA standards, creating a local service network with broader support for members traveling domestically or abroad.
Automotive Vendor Relationship Manager – AAA
Manage AAA roadside assistance contractors across Albuquerque and Rio Rancho, helping improve station performance, compliance, service coverage, and member experience through regular field visits.
Description
- Maintain reliable service to AAA members through independent contract stations.
- Advise station owners and staff on performance targets, business practices, driver training, and operations.
- Ensure independent contractors meet their agreements with the Auto Club.
- Analyze station performance data to find areas for improvement.
- Work with providers to develop and carry out improvement plans.
- Visit independent providers regularly and review their performance.
- Assess station sites, facilities, equipment, and driver appearance against Club standards.
- Use mystery shops and technician ride-alongs to coach staff and improve member service.
- Investigate, document, and resolve member and customer service concerns.
- Track station coverage to meet response-time requirements.
- Draft business proposals for operational changes at contract stations.
- Coordinate with dispatch teams to support service delivery and resolve area disputes.
Requirements
- A four-year college degree or an equivalent combination of education and work experience.
- At least five years of sales and/or vendor management experience, including managing work teams.
- Experience developing recommendations and proposals, negotiating successfully, and resolving complaints.
- Strong verbal and written communication skills, including presentation skills.
- Proficiency with Outlook, Word, Excel, and PowerPoint.
- Salesforce and Tableau experience preferred.
- Preferred experience preparing and analyzing financial reports, building cost-benefit models, and interpreting financial spreadsheets and profit-and-loss statements.
- Able to spend 75% of working time in the field, including national travel, and 25% in the office.
Benefits
- Medical, dental, and vision coverage.
- 401(k) savings plan with company match.
- Pension plan.
- Tuition assistance.
- Floating holidays and paid time off for community volunteering.
- Paid parental leave.
- Wellness programs.
- Employee discounts on memberships, insurance, travel, entertainment, services, and more.