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BLACKCLOAK
BLACKCLOAK
11 – 50 Angajați
SaaSSecuritate cibernetică
BLACKCLOAK este o companie de securitate cibernetică și software ca serviciu, care oferă protecție digitală personalizată pentru directori, familii și organizații. Platforma sa combină o aplicație și un tablou de bord cu monitorizare continuă a securității și răspuns la incidente, pentru a contribui la protejarea dispozitivelor personale, a rețelelor de acasă și a datelor private împotriva amenințărilor cibernetice. Punând accent pe securitatea mediilor conectate și a informațiilor sensibile pe care acestea le conțin, BLACKCLOAK abordează riscurile digitale personale cu care se confruntă persoanele și companiile de mare valoare.
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Locurile de muncă ale companiei

Senior Enterprise Relationship Manager — Remote, United States

Manage BlackCloak’s largest enterprise accounts, building executive relationships and guiding onboarding, retention, and adoption. Use account insights and AI workflows to demonstrate program value and support account growth.

USStatele Unite ale Americii
100.000 $ – 120.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăManager de conturiVânzări
Securitate cibernetică

Descriere

  • Manage relationships with BlackCloak’s largest enterprise clients, including executive sponsors, security leaders, and enrolled members and families.
  • Drive account retention and adoption, tracking net revenue retention, logo retention, enrollment, onboarding, and utilization.
  • Lead onboarding for complex, high-profile accounts in partnership with Sales.
  • Monitor account health, address emerging risks, and lead recovery plans for at-risk clients.
  • Build executive relationships that sustain client engagement through leadership changes.
  • Analyze account data to demonstrate program value and prepare business reviews for senior stakeholders.
  • Use AI tools and workflows to streamline routine tasks, analyze account data, and create client-ready reviews and reports.
  • Coordinate training and partner with internal teams to resolve client issues promptly.
  • Find opportunities to expand program coverage and develop account strategies with Sales.
  • Improve team playbooks, account health criteria, and processes using insights from client work.
  • Mentor ERM colleagues, share best practices, and help onboard new team members.
  • Provide sound account assessments for portfolio health reviews and forecasts.

Cerințe

  • Have a relevant bachelor’s degree or equivalent experience.
  • Bring at least five years of customer success or account management experience focused on enterprise clients.
  • Understand cybersecurity and privacy concepts well enough to discuss them credibly with security leaders.
  • Communicate confidently with senior stakeholders, lead business reviews, and handle challenging conversations with executive presence.
  • Use data to evaluate account health, forecast risk, and demonstrate program value.
  • Have practical experience with AI tools and creating AI-assisted workflows to improve individual and team productivity.
  • Have extensive experience with a CRM or customer success platform such as Planhat, Gainsight, Salesforce, or a comparable tool.
  • Show a record of improving retention and adoption, with working knowledge of metrics such as NRR, logo retention, and utilization.
  • Have experience managing escalations and recovering at-risk accounts.
  • Work independently with a complex account portfolio and contribute to better team processes.
  • Be interested in mentoring and supporting colleagues.
  • Use discretion and sound judgment with executives, high-net-worth individuals, and sensitive personal information.
  • Be willing to travel to meet clients when needed.

Beneficii

  • Work remotely from within the United States.
  • Access medical, dental, and vision plans, including an option for the company to pay 100% of employee monthly premiums and 50% of dependent monthly premiums.
  • Receive a company contribution to a Health Savings Account when enrolled in an eligible medical plan.
  • Use a flexible vacation plan.
  • Receive 10 paid company holidays.
  • Get company-paid life, AD&D, and short- and long-term disability insurance.
  • Access a 401(k) with traditional and Roth options and an employer match.
  • Receive company equity.
  • Get paid parental leave and pregnancy recovery leave.
  • Attend company and team off-sites and virtual events throughout the year.
  • Receive a home office stipend.

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