Insider One
Insider One
1.001 – 5.000 Angajați
ConsultanțăMarketingSaaS
Insider One oferă o platformă SaaS nativă AI pentru interacțiunea cu clienții și personalizare. Platforma unificată de date despre clienți reunește profiluri, informații despre comportament, analize și orchestrarea parcursului clientului, ajutând echipele de marketing și de relații cu clienții din companii mari și branduri de comerț electronic să coordoneze campanii pe web, prin e-mail, în aplicații mobile, în căutare, prin mesaje și notificări push. Platforma se conectează cu peste 100 de integrări și sprijină echipele care urmăresc să facă interacțiunile cu clienții mai relevante și să îmbunătățească implicarea, conversiile și valoarea pe durata relației cu clientul.

Italian-Speaking Customer Success Manager

Guide customers in getting more value from Insider One’s AI-powered marketing and engagement platform. Support adoption, account growth, and resolution of complex customer issues.

Descriere

  • Represent Insider One to clients, connecting their needs with the company’s technology.
  • Understand client goals and recommend relevant features and products.
  • Help clients get the most from Insider One’s technology and services.
  • Track and encourage adoption of the platform.
  • Work with engineers, developers, and product specialists to provide technical support.
  • Maintain strategic account plans and spot ways to increase client value.
  • Share market trends, unmet needs, and partnership opportunities with the team.
  • Build trusted-advisor relationships and support customer satisfaction.
  • Plan approaches that help customers achieve their objectives.
  • Prioritize and lead the resolution of escalated customer issues.
  • Suggest ideas for new products.

Cerințe

  • Experience in customer-facing work such as customer success, account management, or strategic consulting.
  • Ability to collaborate and build strong customer relationships, particularly with executives.
  • Strong spoken and written communication skills.
  • Positive, confident phone manner and attentive listening skills.
  • Self-motivation and technical aptitude.
  • Excellent project and time management skills.
  • Interest in testing, measuring, and improving outreach and follow-up.
  • Flexibility to work in a fast-paced startup environment.
  • Strong communication skills in English and Italian.

Beneficii

  • Internal training in AI fundamentals, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility to participate in ESOP or share ownership.
  • Referral bonuses.
  • Volunteering and purpose-driven social impact projects.
  • Global retreats and team-building activities throughout the year.
  • An opportunity to work with a diverse, global team.

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