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Insider One
Insider One
1,001 – 5,000 Employees
ConsultingMarketingSaaS
Insider One provides an AI-native SaaS platform for customer engagement and personalization. Its unified customer data platform brings together customer profiles, behavioral insights, analytics, and journey orchestration, helping marketing and customer engagement teams at enterprise and e-commerce brands coordinate campaigns across web, email, mobile apps, search, messaging, and push channels. The platform connects with more than 100 integrations and supports teams seeking to make customer interactions more relevant and improve engagement, conversions, and lifetime value.
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Italian-Speaking Customer Success Manager

Guide customers in getting more value from Insider One’s AI-powered marketing and engagement platform. Support adoption, account growth, and resolution of complex customer issues.

ESSpainHybridFull-timeMiddleSeniorEnglish RequiredItalian RequiredCustomer SuccessCustomer Success Manager

Description

  • Represent Insider One to clients, connecting their needs with the company’s technology.
  • Understand client goals and recommend relevant features and products.
  • Help clients get the most from Insider One’s technology and services.
  • Track and encourage adoption of the platform.
  • Work with engineers, developers, and product specialists to provide technical support.
  • Maintain strategic account plans and spot ways to increase client value.
  • Share market trends, unmet needs, and partnership opportunities with the team.
  • Build trusted-advisor relationships and support customer satisfaction.
  • Plan approaches that help customers achieve their objectives.
  • Prioritize and lead the resolution of escalated customer issues.
  • Suggest ideas for new products.

Requirements

  • Experience in customer-facing work such as customer success, account management, or strategic consulting.
  • Ability to collaborate and build strong customer relationships, particularly with executives.
  • Strong spoken and written communication skills.
  • Positive, confident phone manner and attentive listening skills.
  • Self-motivation and technical aptitude.
  • Excellent project and time management skills.
  • Interest in testing, measuring, and improving outreach and follow-up.
  • Flexibility to work in a fast-paced startup environment.
  • Strong communication skills in English and Italian.

Benefits

  • Internal training in AI fundamentals, coding, foreign languages, and personal development.
  • Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Eligibility to participate in ESOP or share ownership.
  • Referral bonuses.
  • Volunteering and purpose-driven social impact projects.
  • Global retreats and team-building activities throughout the year.
  • An opportunity to work with a diverse, global team.

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