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Liveops, Inc.
Liveops, Inc.
201 – 500 Angajați
B2BInteligență artificialăÎntreprindere
Liveops, Inc. oferă servicii flexibile de centre de contact și asistență pentru clienți companiilor care au nevoie de operațiuni distribuite și scalabile. Modelul său combină agenți umani cu tehnologie bazată pe inteligență artificială, inclusiv LiveNexus Agent Assist, precum și programare precisă și capabilități de securitate și conformitate concepute pentru medii reglementate. Compania sprijină serviciile pentru clienți, asistența tehnică, vânzările și generarea de clienți potențiali, operațiunile de back-office și învățarea și dezvoltarea prin echipe locale, regionale și offshore. Liveops, Inc. deservește organizații din sectoare precum sănătatea, asigurările, comerțul cu amănuntul, serviciile financiare, turismul, energia, comunicațiile și administrația publică, poziționându-și oferta B2B în jurul experienței clienților și al eficienței operaționale.
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Locurile de muncă ale companiei

Learning Delivery Analyst - Philippines (Remote)

Lead virtual training, onboarding, and certification for Liveops’ remote customer support agents in the Philippines. Use learning content, performance analysis, and agent communications to improve graduation outcomes.

PHFilipineRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAnalist

Descriere

  • Lead effective agent training and onboarding programs
  • Achieve graduation-rate targets across multiple programs
  • Coordinate learning activities and resources for assigned certification programs
  • Conduct agent certifications in line with established best practices
  • Create and deliver content grounded in accepted learning principles
  • Evaluate class results, agent performance, and historical trends
  • Refine delivery activities to improve certification outcomes
  • Partner with Learning Team leaders and cross-functional stakeholders
  • Implement certification best practices across assigned programs
  • Spot opportunities to strengthen learning throughout the agent lifecycle
  • Coach new team members, including contract facilitators
  • Present certification content in an engaging, effective format
  • Create learning activities and resources that maximize understanding
  • Prepare and distribute agent communications through Liveops channels
  • Learn relevant systems and help agents troubleshoot issues
  • Maintain certification schedules and communicate updates to agents
  • Support special projects and perform other duties within the position’s scope

Cerințe

  • Bachelor’s degree or equivalent professional experience
  • Five to seven years of experience in project management, mentoring, or a lead role
  • Five to seven years of training experience, preferably in virtual environments
  • Background creating learning activities and educational content
  • Experience collaborating directly with internal and external partners
  • Strong knowledge of Microsoft Office, Salesforce, and reporting best practices
  • Highly skilled at managing multiple priorities and adapting to unexpected changes
  • Self-directed work style with the ability to meet deadlines
  • Availability for a flexible schedule covering days, nights, overnights, weekends, and holidays
  • Ability to work at a computer while sitting or standing for extended periods
  • Availability for on-camera virtual meetings and agent sessions in a distraction-free environment

Beneficii

  • Flexible scheduling
  • Remote work arrangement
  • On-camera virtual meetings and agent sessions
  • Opportunity to mentor new team members
  • Involvement in special projects

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