Liveops, Inc.
Liveops, Inc.
201 – 500 Қызметкерлер
B2BЖасанды интеллектКәсіпорын
Liveops, Inc. ауқымды әрі таратылған операцияларды қажет ететін бизнеске икемді байланыс орталығы және клиенттерді қолдау қызметтерін ұсынады. Компанияның моделі адам операторларын LiveNexus Agent Assist сияқты жасанды интеллект технологияларымен, сондай-ақ реттелетін ортаға арналған дәл жоспарлау, қауіпсіздік және сәйкестік мүмкіндіктерімен біріктіреді. Liveops, Inc. ел ішіндегі, жақын аймақтардағы және шетелдегі командалар арқылы клиенттерге қызмет көрсету, техникалық қолдау, сату және лидтерді генерациялау, бэк-офис операциялары, оқыту және дамыту бағыттарын қолдайды. Компания денсаулық сақтау, сақтандыру, бөлшек сауда, қаржылық қызметтер, саяхат, энергетика, коммуникациялар және мемлекеттік басқару сияқты салалардағы ұйымдарға қызмет көрсетіп, B2B ұсынысын клиент тәжірибесі мен операциялық тиімділікке бағыттайды.

Learning Delivery Analyst - Philippines (Remote)

Lead virtual training, onboarding, and certification for Liveops’ remote customer support agents in the Philippines. Use learning content, performance analysis, and agent communications to improve graduation outcomes.

Сипаттама

  • Lead effective agent training and onboarding programs
  • Achieve graduation-rate targets across multiple programs
  • Coordinate learning activities and resources for assigned certification programs
  • Conduct agent certifications in line with established best practices
  • Create and deliver content grounded in accepted learning principles
  • Evaluate class results, agent performance, and historical trends
  • Refine delivery activities to improve certification outcomes
  • Partner with Learning Team leaders and cross-functional stakeholders
  • Implement certification best practices across assigned programs
  • Spot opportunities to strengthen learning throughout the agent lifecycle
  • Coach new team members, including contract facilitators
  • Present certification content in an engaging, effective format
  • Create learning activities and resources that maximize understanding
  • Prepare and distribute agent communications through Liveops channels
  • Learn relevant systems and help agents troubleshoot issues
  • Maintain certification schedules and communicate updates to agents
  • Support special projects and perform other duties within the position’s scope

Талаптар

  • Bachelor’s degree or equivalent professional experience
  • Five to seven years of experience in project management, mentoring, or a lead role
  • Five to seven years of training experience, preferably in virtual environments
  • Background creating learning activities and educational content
  • Experience collaborating directly with internal and external partners
  • Strong knowledge of Microsoft Office, Salesforce, and reporting best practices
  • Highly skilled at managing multiple priorities and adapting to unexpected changes
  • Self-directed work style with the ability to meet deadlines
  • Availability for a flexible schedule covering days, nights, overnights, weekends, and holidays
  • Ability to work at a computer while sitting or standing for extended periods
  • Availability for on-camera virtual meetings and agent sessions in a distraction-free environment

Артықшылықтар

  • Flexible scheduling
  • Remote work arrangement
  • On-camera virtual meetings and agent sessions
  • Opportunity to mentor new team members
  • Involvement in special projects

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