Liveops, Inc. उन व्यवसायों को लचीली संपर्क केंद्र और ग्राहक सहायता सेवाएँ प्रदान करती है जिन्हें वितरित और विस्तार योग्य संचालन की आवश्यकता होती है। इसका मॉडल मानवीय एजेंटों को LiveNexus Agent Assist सहित कृत्रिम बुद्धिमत्ता-सक्षम तकनीक के साथ जोड़ता है। इसके अलावा, कंपनी सटीक शेड्यूलिंग तथा विनियमित वातावरणों के लिए तैयार सुरक्षा और अनुपालन क्षमताएँ भी उपलब्ध कराती है। Liveops, Inc. ऑनशोर, नियरशोर और ऑफशोर टीमों के माध्यम से ग्राहक सेवा, तकनीकी सहायता, बिक्री और लीड जनरेशन, बैक-ऑफिस संचालन तथा सीखने और विकास संबंधी सेवाओं का समर्थन करती है। कंपनी स्वास्थ्य सेवा, बीमा, खुदरा, वित्तीय सेवाओं, यात्रा, ऊर्जा, संचार और सरकारी क्षेत्रों जैसे उद्योगों के संगठनों को सेवा देती है तथा अपने B2B प्रस्ताव को ग्राहक अनुभव और परिचालन दक्षता पर केंद्रित करती है।
Learning Delivery Analyst - Philippines (Remote)
Lead virtual training, onboarding, and certification for Liveops’ remote customer support agents in the Philippines. Use learning content, performance analysis, and agent communications to improve graduation outcomes.
विवरण
- Lead effective agent training and onboarding programs
- Achieve graduation-rate targets across multiple programs
- Coordinate learning activities and resources for assigned certification programs
- Conduct agent certifications in line with established best practices
- Create and deliver content grounded in accepted learning principles
- Evaluate class results, agent performance, and historical trends
- Refine delivery activities to improve certification outcomes
- Partner with Learning Team leaders and cross-functional stakeholders
- Implement certification best practices across assigned programs
- Spot opportunities to strengthen learning throughout the agent lifecycle
- Coach new team members, including contract facilitators
- Present certification content in an engaging, effective format
- Create learning activities and resources that maximize understanding
- Prepare and distribute agent communications through Liveops channels
- Learn relevant systems and help agents troubleshoot issues
- Maintain certification schedules and communicate updates to agents
- Support special projects and perform other duties within the position’s scope
आवश्यकताएँ
- Bachelor’s degree or equivalent professional experience
- Five to seven years of experience in project management, mentoring, or a lead role
- Five to seven years of training experience, preferably in virtual environments
- Background creating learning activities and educational content
- Experience collaborating directly with internal and external partners
- Strong knowledge of Microsoft Office, Salesforce, and reporting best practices
- Highly skilled at managing multiple priorities and adapting to unexpected changes
- Self-directed work style with the ability to meet deadlines
- Availability for a flexible schedule covering days, nights, overnights, weekends, and holidays
- Ability to work at a computer while sitting or standing for extended periods
- Availability for on-camera virtual meetings and agent sessions in a distraction-free environment
लाभ
- Flexible scheduling
- Remote work arrangement
- On-camera virtual meetings and agent sessions
- Opportunity to mentor new team members
- Involvement in special projects