Remote Billing Coordinator, Idaho
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Liveops, Inc. provides flexible contact center and customer support services for businesses that need distributed, scalable operations. Its model combines human agents with AI-enabled technology, including LiveNexus Agent Assist, alongside precision scheduling and security and compliance capabilities designed for regulated environments. The company supports customer service, technical support, sales and lead generation, back-office operations, and learning and development through onshore, nearshore, and offshore teams. Liveops, Inc. serves organizations in sectors such as healthcare, insurance, retail, financial services, travel, energy, communications, and government, positioning its B2B offering around customer experience and operational efficiency.
Learning Delivery Analyst - Philippines (Remote)
Lead virtual training, onboarding, and certification for Liveops’ remote customer support agents in the Philippines. Use learning content, performance analysis, and agent communications to improve graduation outcomes.
Description
- Lead effective agent training and onboarding programs
- Achieve graduation-rate targets across multiple programs
- Coordinate learning activities and resources for assigned certification programs
- Conduct agent certifications in line with established best practices
- Create and deliver content grounded in accepted learning principles
- Evaluate class results, agent performance, and historical trends
- Refine delivery activities to improve certification outcomes
- Partner with Learning Team leaders and cross-functional stakeholders
- Implement certification best practices across assigned programs
- Spot opportunities to strengthen learning throughout the agent lifecycle
- Coach new team members, including contract facilitators
- Present certification content in an engaging, effective format
- Create learning activities and resources that maximize understanding
- Prepare and distribute agent communications through Liveops channels
- Learn relevant systems and help agents troubleshoot issues
- Maintain certification schedules and communicate updates to agents
- Support special projects and perform other duties within the position’s scope
Requirements
- Bachelor’s degree or equivalent professional experience
- Five to seven years of experience in project management, mentoring, or a lead role
- Five to seven years of training experience, preferably in virtual environments
- Background creating learning activities and educational content
- Experience collaborating directly with internal and external partners
- Strong knowledge of Microsoft Office, Salesforce, and reporting best practices
- Highly skilled at managing multiple priorities and adapting to unexpected changes
- Self-directed work style with the ability to meet deadlines
- Availability for a flexible schedule covering days, nights, overnights, weekends, and holidays
- Ability to work at a computer while sitting or standing for extended periods
- Availability for on-camera virtual meetings and agent sessions in a distraction-free environment
Benefits
- Flexible scheduling
- Remote work arrangement
- On-camera virtual meetings and agent sessions
- Opportunity to mentor new team members
- Involvement in special projects
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