Liveops, Inc.
Liveops, Inc.
201 – 500 Xodimlar
B2BKorxonaSun’iy intellekt
Liveops, Inc. taqsimlangan va kengaytiriladigan operatsiyalarga muhtoj bizneslar uchun moslashuvchan aloqa markazi hamda mijozlarni qo‘llab-quvvatlash xizmatlarini taqdim etadi. Kompaniya modeli inson operatorlarini LiveNexus Agent Assist kabi sun’iy intellekt texnologiyalari bilan, shuningdek tartibga solinadigan muhitlar uchun mo‘ljallangan aniq rejalashtirish, xavfsizlik va muvofiqlik imkoniyatlari bilan birlashtiradi. Liveops, Inc. mamlakat ichidagi, yaqin hududlardagi va xorijdagi jamoalar orqali mijozlarga xizmat ko‘rsatish, texnik yordam, savdo va lidlar yaratish, back-ofis operatsiyalari, ta’lim va rivojlantirish yo‘nalishlarini qo‘llab-quvvatlaydi. Kompaniya sog‘liqni saqlash, sug‘urta, chakana savdo, moliyaviy xizmatlar, sayohat, energetika, aloqa va davlat boshqaruvi kabi sohalardagi tashkilotlarga xizmat ko‘rsatib, B2B taklifini mijozlar tajribasi va operatsion samaradorlikka yo‘naltiradi.

Learning Delivery Analyst - Philippines (Remote)

Lead virtual training, onboarding, and certification for Liveops’ remote customer support agents in the Philippines. Use learning content, performance analysis, and agent communications to improve graduation outcomes.

Tavsif

  • Lead effective agent training and onboarding programs
  • Achieve graduation-rate targets across multiple programs
  • Coordinate learning activities and resources for assigned certification programs
  • Conduct agent certifications in line with established best practices
  • Create and deliver content grounded in accepted learning principles
  • Evaluate class results, agent performance, and historical trends
  • Refine delivery activities to improve certification outcomes
  • Partner with Learning Team leaders and cross-functional stakeholders
  • Implement certification best practices across assigned programs
  • Spot opportunities to strengthen learning throughout the agent lifecycle
  • Coach new team members, including contract facilitators
  • Present certification content in an engaging, effective format
  • Create learning activities and resources that maximize understanding
  • Prepare and distribute agent communications through Liveops channels
  • Learn relevant systems and help agents troubleshoot issues
  • Maintain certification schedules and communicate updates to agents
  • Support special projects and perform other duties within the position’s scope

Talablar

  • Bachelor’s degree or equivalent professional experience
  • Five to seven years of experience in project management, mentoring, or a lead role
  • Five to seven years of training experience, preferably in virtual environments
  • Background creating learning activities and educational content
  • Experience collaborating directly with internal and external partners
  • Strong knowledge of Microsoft Office, Salesforce, and reporting best practices
  • Highly skilled at managing multiple priorities and adapting to unexpected changes
  • Self-directed work style with the ability to meet deadlines
  • Availability for a flexible schedule covering days, nights, overnights, weekends, and holidays
  • Ability to work at a computer while sitting or standing for extended periods
  • Availability for on-camera virtual meetings and agent sessions in a distraction-free environment

Imtiyozlar

  • Flexible scheduling
  • Remote work arrangement
  • On-camera virtual meetings and agent sessions
  • Opportunity to mentor new team members
  • Involvement in special projects

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