Wellness Road Psychology is a mental health practice offering evidence-based therapy for people navigating anxiety, depression, ADHD, PTSD, grief, LGBTQIA+ concerns, and other emotional challenges. Its licensed psychologists, social workers, and mental health counselors provide individual, couples, family, child, adolescent, and women’s therapy, both in person and online. The practice serves clients through offices in New York City, Tarrytown, Jersey City, and Houston, and accepts several major insurance plans. Its care includes free 15-minute consultations and support with booking and insurance navigation.
Remote Office Administrator, Psychology Practice
Manage client intake, scheduling, credentialing, billing, and clinician onboarding for a remote psychology practice. Support compliance across multiple states and help improve daily operations as the practice grows.
Tavsif
- Respond to new client inquiries by phone and email
- Match clients with clinicians based on insurance, licensure, specialty, and availability
- Verify insurance coverage or payment method, then schedule initial sessions
- Manage clinician calendars in SimplePractice, Headway, and Zocdoc
- Coordinate clinician credentialing and renewals, CAQH profiles, attestations, licenses, and payer communications
- Process payments on the same day and liaise with the external billing service
- Track weekly finances, prepare payroll reports, and manage clinician compensation
- Onboard team members through Rippling and maintain employee and contractor records
- Assist with payroll and employer tax registrations across multiple states
- Coordinate records requests, subpoenas, and compliance matters
- Maintain standard operating procedures, contract templates, and administrative records
- Recruit clinicians and onboard them to practice systems and directories
- Update clinician profiles, website content, patient surveys, and clinician feedback forms
- Coordinate daily remote operations with the General Manager and clinic directors
- Improve the client experience, monitor KPIs and clinician productivity, and support growth initiatives
Talablar
- Be proficient with CRM and practice-management software, or learn new technology quickly
- Pay close attention to detail and manage multiple tasks across systems
- Experience in insurance credentialing, medical billing, or healthcare administration is a strong advantage
- Demonstrate strong communication, organizational, and problem-solving skills
- Complete the required brief written questionnaire
- Be available during business hours and flexibly address occasional evening or weekend issues
Imtiyozlar
- Earn a $10 commission for each new client scheduled who attends at least eight sessions