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Fleet Response
Fleet Response
201 – 500 Angajați
AsigurăriSaaSTransport
Fleet Response este o companie de gestionare a flotelor și tehnologie care deservește operatorii de vehicule comerciale, companiile de asigurări, flotele autoasigurate și contractorii de livrări. Fondată în 1986, compania oferă suport complet pentru gestionarea daunelor, recuperări, intervenția în caz de accidente, coordonarea mentenanței, închirieri de vehicule, siguranță și conformitatea șoferilor, precum și gestionarea dosarelor de calificare ale șoferilor. Instrumentele sale web și mobile, inclusiv Fleet Response Visibility, Fleet Response Mobile, DHP Mobile și MVR Monitoring, ajută echipele să urmărească activitatea flotei, să gestioneze riscurile și să acceseze rapoarte operaționale. Fleet Response are peste 250 de angajați și activează în sectoarele SaaS, asigurărilor și transporturilor.
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Locurile de muncă ale companiei

Help Desk Support Engineer I at Fleet Response Onsite Ohio

Provide hands-on help desk and endpoint support for Fleet Response’s computer systems, telephony, identity services, and devices. Resolve technical issues, manage access and IT assets, and maintain clear support documentation.

USStatele Unite ale AmericiiOHOhio
40.000 $ – 50.000 $ / an
La sediuNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăInginer de suport
Python

Descriere

  • Handle end-user support requests through phone, email, ticketing portals, and other approved channels
  • Collect and document user details and technical issue information
  • Assess, prioritize, schedule, troubleshoot, resolve, and escalate support requests
  • Document troubleshooting steps, actions, decisions, and resolutions in the help desk ticketing system
  • Apply diagnostic tools and technical resources to resolve hardware, software, application, connectivity, and other technology issues
  • Provide hands-on desktop and endpoint support, including software installation and upgrades, hardware installation, application configuration, backups, and device reformatting
  • Deploy and administer company devices and technology services
  • Support secure account onboarding and separation processes
  • Manage user and application access permissions
  • Perform preventive maintenance and routine inspections of workstations, printers, peripherals, and other equipment
  • Test solutions and complete post-resolution follow-up
  • Create and maintain help sheets, FAQs, procedures, and user-support materials
  • Maintain and audit the technology asset inventory
  • Work with IT teams, vendors, supervisors, managers, and business partners
  • Research technical issues, collect data, prepare reports, and support surveys or operational analysis
  • Deliver presentations, technical guidance, and user training
  • Provide customer-focused technical assistance and accurate, timely communication
  • Recognize recurring problems and recommend improvements to procedures, systems, and support practices
  • Protect the confidentiality of sensitive information
  • Assist IT colleagues and complete other assigned technology-support responsibilities

Cerințe

  • High school diploma or equivalent
  • At least one year of experience configuring, maintaining, troubleshooting, or supporting computers
  • At least one year of experience supporting Microsoft Office 365 or Microsoft 365
  • At least one year of experience supporting Windows Server and Active Directory
  • Proven ability to deliver high-quality, customer-focused technical support
  • Strong troubleshooting and problem-solving skills
  • Strong listening, communication, follow-through, and follow-up skills
  • Ability to identify customer needs and explain technical information clearly
  • Ability to manage multiple requests and competing priorities
  • Strong initiative and ability to work effectively with minimal supervision
  • Ability and willingness to contribute effectively within a collaborative technology team
  • Effective communication skills in person, by phone, through remote-support tools, and via electronic communication
  • Ability to occasionally lift, transport, or reposition technology equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Preferred experience with mobile device management platforms, Microsoft Entra ID, antivirus or endpoint-security platforms, 3CX/PBX or similar telephony systems, PowerShell, Python, automation scripting, AI tools, and complex network or system troubleshooting

Beneficii

  • Full-time position
  • Approximately 40 hours per week, Monday through Friday
  • Occasional schedule changes or additional hours when needed
  • Occasional travel for workshops, seminars, training, presentations, consulting or advising work, and branch or extension-site visits
  • Reasonable accommodation is referenced for physical demands involving equipment

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