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Fleet Response
Fleet Response
201 – 500 Employees
InsuranceSaaSTransport
Fleet Response is a fleet management and technology company serving commercial vehicle operators, insurance companies, self-insured fleets, and delivery contractors. Founded in 1986, the company provides end-to-end support for claims, subrogation, accident response, maintenance coordination, vehicle rentals, safety and driver compliance, and driver qualification file management. Its web and mobile tools, including Fleet Response Visibility, Fleet Response Mobile, DHP Mobile, and MVR Monitoring, help teams track fleet activity, manage risk, and access operational reporting. Fleet Response employs more than 250 professionals and operates across the SaaS, insurance, and transportation sectors.
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Help Desk Support Engineer I at Fleet Response Onsite Ohio

Provide hands-on help desk and endpoint support for Fleet Response’s computer systems, telephony, identity services, and devices. Resolve technical issues, manage access and IT assets, and maintain clear support documentation.

USUnited StatesOHOhio
$40,000 – $50,000 / year
On-siteFull-timeJuniorNo degree requiredEnglish RequiredSupport Engineer
Python

Description

  • Handle end-user support requests through phone, email, ticketing portals, and other approved channels
  • Collect and document user details and technical issue information
  • Assess, prioritize, schedule, troubleshoot, resolve, and escalate support requests
  • Document troubleshooting steps, actions, decisions, and resolutions in the help desk ticketing system
  • Apply diagnostic tools and technical resources to resolve hardware, software, application, connectivity, and other technology issues
  • Provide hands-on desktop and endpoint support, including software installation and upgrades, hardware installation, application configuration, backups, and device reformatting
  • Deploy and administer company devices and technology services
  • Support secure account onboarding and separation processes
  • Manage user and application access permissions
  • Perform preventive maintenance and routine inspections of workstations, printers, peripherals, and other equipment
  • Test solutions and complete post-resolution follow-up
  • Create and maintain help sheets, FAQs, procedures, and user-support materials
  • Maintain and audit the technology asset inventory
  • Work with IT teams, vendors, supervisors, managers, and business partners
  • Research technical issues, collect data, prepare reports, and support surveys or operational analysis
  • Deliver presentations, technical guidance, and user training
  • Provide customer-focused technical assistance and accurate, timely communication
  • Recognize recurring problems and recommend improvements to procedures, systems, and support practices
  • Protect the confidentiality of sensitive information
  • Assist IT colleagues and complete other assigned technology-support responsibilities

Requirements

  • High school diploma or equivalent
  • At least one year of experience configuring, maintaining, troubleshooting, or supporting computers
  • At least one year of experience supporting Microsoft Office 365 or Microsoft 365
  • At least one year of experience supporting Windows Server and Active Directory
  • Proven ability to deliver high-quality, customer-focused technical support
  • Strong troubleshooting and problem-solving skills
  • Strong listening, communication, follow-through, and follow-up skills
  • Ability to identify customer needs and explain technical information clearly
  • Ability to manage multiple requests and competing priorities
  • Strong initiative and ability to work effectively with minimal supervision
  • Ability and willingness to contribute effectively within a collaborative technology team
  • Effective communication skills in person, by phone, through remote-support tools, and via electronic communication
  • Ability to occasionally lift, transport, or reposition technology equipment weighing up to 50 pounds, with or without reasonable accommodation
  • Preferred experience with mobile device management platforms, Microsoft Entra ID, antivirus or endpoint-security platforms, 3CX/PBX or similar telephony systems, PowerShell, Python, automation scripting, AI tools, and complex network or system troubleshooting

Benefits

  • Full-time position
  • Approximately 40 hours per week, Monday through Friday
  • Occasional schedule changes or additional hours when needed
  • Occasional travel for workshops, seminars, training, presentations, consulting or advising work, and branch or extension-site visits
  • Reasonable accommodation is referenced for physical demands involving equipment

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