Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Healthcare Customer Service Representative – Mexico Remote

Bilingual customer service representative assisting Mexico health plan members with transportation services, inbound inquiries, data entry, HIPAA compliance, and escalations in a remote role.

Descriere

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs and provide professional assistance
  • Give accurate information about transportation services
  • Address questions and concerns with patience, empathy, and professionalism
  • Enter and update customer information accurately
  • Achieve defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Take part in required training and coaching sessions
  • Complete assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Appear on camera for required training and meetings

Cerințe

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled working hours
  • Personal equipment must be provided
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of all hiring stages, including a background check

Beneficii

  • Weekly pay in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching provided
  • Cultural fit assessment may form part of the selection process

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