Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Healthcare Customer Service Representative – Mexico Remote

Bilingual customer service representative assisting Mexico health plan members with transportation services, inbound inquiries, data entry, HIPAA compliance, and escalations in a remote role.

Сипаттама

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs and provide professional assistance
  • Give accurate information about transportation services
  • Address questions and concerns with patience, empathy, and professionalism
  • Enter and update customer information accurately
  • Achieve defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Take part in required training and coaching sessions
  • Complete assigned compliance and training courses
  • Maintain professional conduct and appearance throughout training and coaching
  • Appear on camera for required training and meetings

Талаптар

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong spoken and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally sensitive customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No conflicting responsibilities during scheduled working hours
  • Personal equipment must be provided
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • Intel i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of all hiring stages, including a background check

Артықшылықтар

  • Weekly pay in arrears
  • Fully remote work from home in Mexico
  • Required training and coaching provided
  • Cultural fit assessment may form part of the selection process

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