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Donorbox
Donorbox
51 – 200 Angajați
ConsultanțăMarketingNonprofit
Donorbox dezvoltă software pentru strângerea de fonduri destinat organizațiilor nonprofit și altor echipe orientate spre o misiune. Platforma sa reunește formulare de donații online, finanțare participativă, strângere de fonduri peer-to-peer, gestionarea membrilor și instrumente pentru relația cu donatorii, oferind suport atât pentru campanii digitale, cât și pentru campanii desfășurate în persoană. Funcționalitățile CRM, fluxurile de lucru bazate pe inteligență artificială, plata securizată și analizele privind strângerea de fonduri ajută organizațiile să colecteze donații, să înțeleagă activitatea susținătorilor și să construiască relații mai puternice cu donatorii. Donorbox deservește peste 80.000 de organizații din întreaga lume, activitatea sa acoperind tehnologia pentru organizații nonprofit, marketingul și consultanța.
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Customer Success Manager, Donorbox (Remote)

Guide nonprofit customers through Donorbox CRM onboarding and product adoption, while helping them deepen engagement. Identify growth opportunities and improve self-service education and community learning.

CACanadaMXMexicUSStatele Unite ale Americii
50.000 $ – 70.000 $ / an
RemoteNormă întreagăJuniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage mid-tier customer relationships and support continued success and feature adoption.
  • Serve as the first human contact for users who have not yet spoken with a representative.
  • Run onboarding check-ins, webinars, and product walkthroughs to help customers reach initial value.
  • Analyze customer usage to find expansion opportunities and refer qualified leads to Sales.
  • Work with Product and Customer Operations to share customer insights, feedback, and opportunities for improvement.
  • Build community engagement through online events, user groups, newsletters, and in-app communications.
  • Stay current on product updates and proactively share relevant information with customers.
  • Monitor and report activation, engagement, NPS/CSAT, and expansion opportunities.
  • Coordinate across teams to align messaging, customer handoffs, and the overall experience.
  • Contact new mid-tier Donorbox customers to guide onboarding and activation of the CRM and other key products.
  • Improve the onboarding and engagement experience for customers.

Cerințe

  • Bachelor’s degree or equivalent.
  • 1–3 years of experience in Customer Success or Account Management, preferably in SaaS or technology.
  • Strong communication skills and the ability to guide and educate customers.
  • Excellent written and verbal communication, with an empathetic, customer-first approach.
  • Familiarity with CRM and customer success tools such as HubSpot, Intercom, or Gainsight.
  • Ability to interpret customer data to identify trends, risks, and opportunities.
  • Strong organization and ability to manage multiple accounts, outreach efforts, and content projects at once.
  • Proactive, self-directed, and adaptable in a fast-paced remote environment.
  • Collaborative approach and ability to work across Product, Sales, and Support.
  • Experience with nonprofit or fundraising organizations.
  • Experience with customer engagement programs.
  • Experience hosting webinars, writing customer education materials, or creating tutorials.
  • Familiarity with customer onboarding and product-led growth strategies.
  • Interest in helping mission-driven organizations succeed through technology.
  • Must be based in the United States, Canada, or Mexico.
  • Newly hired U.S. employees are subject to employment eligibility verification.

Beneficii

  • Fully remote work from home.
  • 21 days of paid time off, including a birthday day, 8 designated or floating holidays, 2 paid volunteer days, and 5 or more sick days depending on state.
  • Employer-sponsored health coverage through TriNet, including medical through UnitedHealthcare, dental, vision, and life insurance.
  • 401(k) plan through TriNet partner Empower, with an employer match of up to 4%.
  • Up to $1,500 in home office and professional development reimbursements.
  • Eligibility for the employee equity plan through stock options.
  • Wellness program offering fitness and mindfulness classes.
  • Opportunity to support a mission serving nonprofit organizations.

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