LogoFresh Jobs Ahead
Donorbox
Donorbox
51 – 200 Employees
ConsultingMarketingNon-profit
Donorbox develops fundraising software for nonprofit organizations and other mission-driven teams. Its platform brings together online donation forms, crowdfunding, peer-to-peer fundraising, membership management, and donor relationship tools, with support for both digital and in-person campaigns. CRM capabilities, AI-powered workflows, secure checkout, and fundraising analytics help organizations collect donations, understand supporter activity, and build stronger donor relationships. Donorbox serves more than 80,000 organizations worldwide, with work spanning nonprofit technology, marketing, and consulting.
LinkedIn
Company Jobs

Customer Success Manager, Donorbox (Remote)

Guide nonprofit customers through Donorbox CRM onboarding and product adoption, while helping them deepen engagement. Identify growth opportunities and improve self-service education and community learning.

CACanadaMXMexicoUSUnited States
$50,000 – $70,000 / year
RemoteFull-timeJuniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage mid-tier customer relationships and support continued success and feature adoption.
  • Serve as the first human contact for users who have not yet spoken with a representative.
  • Run onboarding check-ins, webinars, and product walkthroughs to help customers reach initial value.
  • Analyze customer usage to find expansion opportunities and refer qualified leads to Sales.
  • Work with Product and Customer Operations to share customer insights, feedback, and opportunities for improvement.
  • Build community engagement through online events, user groups, newsletters, and in-app communications.
  • Stay current on product updates and proactively share relevant information with customers.
  • Monitor and report activation, engagement, NPS/CSAT, and expansion opportunities.
  • Coordinate across teams to align messaging, customer handoffs, and the overall experience.
  • Contact new mid-tier Donorbox customers to guide onboarding and activation of the CRM and other key products.
  • Improve the onboarding and engagement experience for customers.

Requirements

  • Bachelor’s degree or equivalent.
  • 1–3 years of experience in Customer Success or Account Management, preferably in SaaS or technology.
  • Strong communication skills and the ability to guide and educate customers.
  • Excellent written and verbal communication, with an empathetic, customer-first approach.
  • Familiarity with CRM and customer success tools such as HubSpot, Intercom, or Gainsight.
  • Ability to interpret customer data to identify trends, risks, and opportunities.
  • Strong organization and ability to manage multiple accounts, outreach efforts, and content projects at once.
  • Proactive, self-directed, and adaptable in a fast-paced remote environment.
  • Collaborative approach and ability to work across Product, Sales, and Support.
  • Experience with nonprofit or fundraising organizations.
  • Experience with customer engagement programs.
  • Experience hosting webinars, writing customer education materials, or creating tutorials.
  • Familiarity with customer onboarding and product-led growth strategies.
  • Interest in helping mission-driven organizations succeed through technology.
  • Must be based in the United States, Canada, or Mexico.
  • Newly hired U.S. employees are subject to employment eligibility verification.

Benefits

  • Fully remote work from home.
  • 21 days of paid time off, including a birthday day, 8 designated or floating holidays, 2 paid volunteer days, and 5 or more sick days depending on state.
  • Employer-sponsored health coverage through TriNet, including medical through UnitedHealthcare, dental, vision, and life insurance.
  • 401(k) plan through TriNet partner Empower, with an employer match of up to 4%.
  • Up to $1,500 in home office and professional development reimbursements.
  • Eligibility for the employee equity plan through stock options.
  • Wellness program offering fitness and mindfulness classes.
  • Opportunity to support a mission serving nonprofit organizations.

Related Jobs