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Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.
Clarity PPM Applications Administrator – Thermo Fisher Scientific, Remote India
Administer Clarity PPM and provide Level 2 support, monitoring, access management, testing, and deployments. Support enterprise application operations across India and the Philippines.
Description
- Handle Level 2 support for routine Clarity incidents and service requests.
- Manage assigned tickets through resolution or suitable escalation.
- Keep ticket updates, resolution notes, and supporting records current.
- Carry out routine Clarity administration and operational support.
- Monitor application health, support queues, scheduled jobs, interfaces, batch runs, and automated processes.
- Detect failed jobs, interfaces, and scheduled processes, then follow recovery or escalation procedures.
- Run routine data integrity checks and assist with corrective actions.
- Support user access and permissions, license reviews, configuration, testing, UAT, production readiness, deployments, releases, patches, and post-deployment checks.
- Maintain runbooks, knowledge articles, Known Error Database records, standard procedures, and support materials.
- Take part in knowledge transfer and share operational knowledge.
- Support incident, request, problem, change, and release processes, along with KPI, SLA, backlog, and operational reporting.
- Assist with Disaster Recovery exercises and recovery procedures.
- Prepare user guidance and training materials.
- Coordinate incident handling and escalations with developers, the Team Lead, infrastructure, and other support teams.
- Perform administration in line with SOX controls, access standards, security policies, segregation-of-duties rules, and audit procedures.
- Keep control records and assist with access reviews, audit evidence gathering, and control testing.
- Contribute to 16x5 coverage, on-call support, and scheduled weekend maintenance.
- Build technical skills in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs.
Requirements
- Bachelor’s degree and at least two years of enterprise systems administration and infrastructure support experience.
- Degree in information technology, computer science, engineering, business systems, or a related field.
- Basic knowledge of enterprise application support or administration.
- Basic understanding of relational databases and SQL.
- Strong analytical and troubleshooting skills.
- Ability to follow documented operational and change-control procedures.
- Careful attention to detail and documentation.
- Effective communication with business users and technical teams.
- Ability to learn new technologies.
- Availability for scheduled weekend maintenance and an on-call rotation when required.
- Early-career hands-on experience with Clarity PPM administration or production application support.
- Basic knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operating procedures.
- Basic SQL skills for data validation, investigation, and operational support.
- Foundational experience with GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations.
- Experience monitoring batch jobs, interfaces, scheduled processes, and application health, including failed-process recovery or escalation.
- Experience working with incident and service-request queues, keeping ticket updates accurate, and following documented escalation procedures.
- Experience writing or running test cases and supporting UAT, patches, releases, and post-deployment checks.
- Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles.
- Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred.
- Willingness and ability to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations.
- Clarity PPM administration.
- SQL.
- Application configuration.
- Application monitoring.
- Batch and scheduled-job monitoring.
- Interface monitoring.
- Data integrity validation.
- User and access administration.
- REST APIs.
- XML and web services.
- Linux.
- GEL scripting.
- NSQL.
- XOG.
- Knowledge management and KEDB.
- SOX control execution.
- Access management and change-control procedures.
Benefits
- Fully remote work arrangement.
- Participation in a 16x5 support coverage model.
- On-call support as assigned.
- Structured knowledge transfer, cross-training, and progressive technical development.
- Training and development in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs.
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