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Donorbox
Donorbox
51 – 200 कर्मचारी
गैर-लाभकारीपरामर्शविपणन
Donorbox गैर-लाभकारी संगठनों और उद्देश्य-प्रेरित टीमों के लिए धन जुटाने वाला सॉफ़्टवेयर विकसित करता है। इसका प्लेटफ़ॉर्म ऑनलाइन दान फ़ॉर्म, क्राउडफंडिंग, पीयर-टू-पीयर फ़ंडरेज़िंग, सदस्यता प्रबंधन और दाताओं से संबंध प्रबंधन के टूल को एक साथ लाता है तथा डिजिटल और व्यक्तिगत, दोनों तरह के अभियानों के लिए सहायता प्रदान करता है। CRM क्षमताएँ, AI-संचालित वर्कफ़्लो, सुरक्षित चेकआउट और फ़ंडरेज़िंग एनालिटिक्स संगठनों को दान एकत्र करने, समर्थकों की गतिविधियों को समझने और दाताओं के साथ मजबूत संबंध बनाने में मदद करते हैं। Donorbox दुनिया भर में 80,000 से अधिक संगठनों को सेवा देता है और इसका काम गैर-लाभकारी प्रौद्योगिकी, मार्केटिंग और परामर्श तक फैला हुआ है।
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कंपनी की नौकरियाँ

Customer Success Manager, Donorbox (Remote)

Guide nonprofit customers through Donorbox CRM onboarding and product adoption, while helping them deepen engagement. Identify growth opportunities and improve self-service education and community learning.

CAकनाडाMXमैक्सिकोUSसंयुक्त राज्य
$50,000 – $70,000 / वर्ष
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विवरण

  • Manage mid-tier customer relationships and support continued success and feature adoption.
  • Serve as the first human contact for users who have not yet spoken with a representative.
  • Run onboarding check-ins, webinars, and product walkthroughs to help customers reach initial value.
  • Analyze customer usage to find expansion opportunities and refer qualified leads to Sales.
  • Work with Product and Customer Operations to share customer insights, feedback, and opportunities for improvement.
  • Build community engagement through online events, user groups, newsletters, and in-app communications.
  • Stay current on product updates and proactively share relevant information with customers.
  • Monitor and report activation, engagement, NPS/CSAT, and expansion opportunities.
  • Coordinate across teams to align messaging, customer handoffs, and the overall experience.
  • Contact new mid-tier Donorbox customers to guide onboarding and activation of the CRM and other key products.
  • Improve the onboarding and engagement experience for customers.

आवश्यकताएँ

  • Bachelor’s degree or equivalent.
  • 1–3 years of experience in Customer Success or Account Management, preferably in SaaS or technology.
  • Strong communication skills and the ability to guide and educate customers.
  • Excellent written and verbal communication, with an empathetic, customer-first approach.
  • Familiarity with CRM and customer success tools such as HubSpot, Intercom, or Gainsight.
  • Ability to interpret customer data to identify trends, risks, and opportunities.
  • Strong organization and ability to manage multiple accounts, outreach efforts, and content projects at once.
  • Proactive, self-directed, and adaptable in a fast-paced remote environment.
  • Collaborative approach and ability to work across Product, Sales, and Support.
  • Experience with nonprofit or fundraising organizations.
  • Experience with customer engagement programs.
  • Experience hosting webinars, writing customer education materials, or creating tutorials.
  • Familiarity with customer onboarding and product-led growth strategies.
  • Interest in helping mission-driven organizations succeed through technology.
  • Must be based in the United States, Canada, or Mexico.
  • Newly hired U.S. employees are subject to employment eligibility verification.

लाभ

  • Fully remote work from home.
  • 21 days of paid time off, including a birthday day, 8 designated or floating holidays, 2 paid volunteer days, and 5 or more sick days depending on state.
  • Employer-sponsored health coverage through TriNet, including medical through UnitedHealthcare, dental, vision, and life insurance.
  • 401(k) plan through TriNet partner Empower, with an employer match of up to 4%.
  • Up to $1,500 in home office and professional development reimbursements.
  • Eligibility for the employee equity plan through stock options.
  • Wellness program offering fitness and mindfulness classes.
  • Opportunity to support a mission serving nonprofit organizations.

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