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Donorbox
Donorbox
51 – 200 Darbuotojai
KonsultavimasNe pelno organizacijosRinkodara
Donorbox kuria lėšų rinkimo programinę įrangą ne pelno organizacijoms ir kitoms misija besivadovaujančioms komandoms. Jos platformoje sutelktos internetinės aukojimo formos, sutelktinis finansavimas, tarpusavio lėšų rinkimas, narystės valdymas ir aukotojų ryšių priemonės, taip pat palaikomos skaitmeninės ir gyvai vykdomos kampanijos. CRM funkcijos, dirbtiniu intelektu pagrįstos darbo eigos, saugus atsiskaitymas ir lėšų rinkimo analitika padeda organizacijoms rinkti aukas, suprasti rėmėjų veiklą ir kurti tvirtesnius ryšius su aukotojais. Donorbox aptarnauja daugiau kaip 80 000 organizacijų visame pasaulyje, o jos veikla apima ne pelno technologijas, rinkodarą ir konsultavimą.
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Customer Success Manager, Donorbox (Remote)

Guide nonprofit customers through Donorbox CRM onboarding and product adoption, while helping them deepen engagement. Identify growth opportunities and improve self-service education and community learning.

CAKanadaMXMeksikaUSJungtinės Valstijos
50 000 $ – 70 000 $ / metai
NuotolinisVisas etatasJaunesnysis specialistasPrivaloma Kalba: anglųKlientų sėkmėKlientų sėkmės vadybininkas

Aprašymas

  • Manage mid-tier customer relationships and support continued success and feature adoption.
  • Serve as the first human contact for users who have not yet spoken with a representative.
  • Run onboarding check-ins, webinars, and product walkthroughs to help customers reach initial value.
  • Analyze customer usage to find expansion opportunities and refer qualified leads to Sales.
  • Work with Product and Customer Operations to share customer insights, feedback, and opportunities for improvement.
  • Build community engagement through online events, user groups, newsletters, and in-app communications.
  • Stay current on product updates and proactively share relevant information with customers.
  • Monitor and report activation, engagement, NPS/CSAT, and expansion opportunities.
  • Coordinate across teams to align messaging, customer handoffs, and the overall experience.
  • Contact new mid-tier Donorbox customers to guide onboarding and activation of the CRM and other key products.
  • Improve the onboarding and engagement experience for customers.

Reikalavimai

  • Bachelor’s degree or equivalent.
  • 1–3 years of experience in Customer Success or Account Management, preferably in SaaS or technology.
  • Strong communication skills and the ability to guide and educate customers.
  • Excellent written and verbal communication, with an empathetic, customer-first approach.
  • Familiarity with CRM and customer success tools such as HubSpot, Intercom, or Gainsight.
  • Ability to interpret customer data to identify trends, risks, and opportunities.
  • Strong organization and ability to manage multiple accounts, outreach efforts, and content projects at once.
  • Proactive, self-directed, and adaptable in a fast-paced remote environment.
  • Collaborative approach and ability to work across Product, Sales, and Support.
  • Experience with nonprofit or fundraising organizations.
  • Experience with customer engagement programs.
  • Experience hosting webinars, writing customer education materials, or creating tutorials.
  • Familiarity with customer onboarding and product-led growth strategies.
  • Interest in helping mission-driven organizations succeed through technology.
  • Must be based in the United States, Canada, or Mexico.
  • Newly hired U.S. employees are subject to employment eligibility verification.

Privalumai

  • Fully remote work from home.
  • 21 days of paid time off, including a birthday day, 8 designated or floating holidays, 2 paid volunteer days, and 5 or more sick days depending on state.
  • Employer-sponsored health coverage through TriNet, including medical through UnitedHealthcare, dental, vision, and life insurance.
  • 401(k) plan through TriNet partner Empower, with an employer match of up to 4%.
  • Up to $1,500 in home office and professional development reimbursements.
  • Eligibility for the employee equity plan through stock options.
  • Wellness program offering fitness and mindfulness classes.
  • Opportunity to support a mission serving nonprofit organizations.

Susiję darbai

Active Nutrition International GmbH

Senior Procurement Specialist at Active Nutrition International (Hybrid, Germany)

Active Nutrition International GmbH
51 – 200 Darbuotojai
B2BGamybaMaistas ir gėrimai
DEVokietijaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPirkimai

Oversee supplier relationships, materials, contracts, negotiations and audits for sports nutrition production. Support cost-efficient product launches and supply operations in collaboration with teams across the business.

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Active Nutrition International GmbH

Senior Procurement Specialist – Packaging and Raw Materials

Active Nutrition International GmbH
51 – 200 Darbuotojai
B2BGamybaMaistas ir gėrimai
DEVokietijaHibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųPirkimai

Lead operational procurement for packaging and raw materials at a sports nutrition company, covering supplier relationships, negotiations, and market analysis. Take primary responsibility for related audit processes and support new product launches and cost efficiency projects.

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Booming Games

Senior Ruby Backend Developer, Europe Remote

Booming Games
51 – 200 Darbuotojai
B2BElektroninė prekybaVaizdo žaidimai
EUEuropos SąjungaNuotolinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųBackend inžinieriusPrograminės įrangos inžinierius
C++DockerGraphQLgRPCKubernetesLinuxRubyRust

Build and improve Ruby game server infrastructure for Booming Games’ online casino games. Focus on observability, automated testing, scalability, and performance under high-volume traffic.

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