Thermo Fisher Scientific
Thermo Fisher Scientific
Thermo Fisher Scientific develops and delivers technologies, laboratory products, and pharmaceutical services that support scientific research and healthcare. Its work spans life sciences research, analytical problem-solving, laboratory productivity, diagnostics, and the development and manufacturing of therapies. The company serves customers through a global team and a portfolio of brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Its careers encompass the scientific, healthcare, manufacturing, logistics, and service operations behind these offerings.

Clarity PPM Applications Administrator

Provide Level 2 Clarity PPM administration and operational support, including monitoring, access assistance, testing, and control activities. Fully remote position supporting India and Philippines schedules.

Description

  • Handle Level 2 support for routine Clarity incidents and service requests
  • Manage assigned tickets through resolution or escalation
  • Keep ticket updates, resolution notes, and supporting records current
  • Carry out routine Clarity administration and operational support
  • Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated tasks
  • Detect failed jobs, interfaces, and scheduled processes, then follow recovery or escalation procedures
  • Check data integrity and validate operational data
  • Support user access, permissions, application administration, and license utilization reviews
  • Assist with application configuration and testing for fixes, enhancements, upgrades, patches, and releases
  • Prepare and run test cases; support UAT, production readiness checks, deployments, and post-deployment validation
  • Keep runbooks, knowledge articles, KEDB entries, standard procedures, and support documents up to date
  • Take part in knowledge transfer and share operational expertise
  • Support incident, request, problem, change, and release management processes
  • Assist with KPI, SLA, backlog, and operations reporting; Disaster Recovery exercises; user guidance; and training materials
  • Work with developers, the team lead, infrastructure, and other support teams to address escalated issues
  • Perform administration in line with SOX controls, access standards, security policies, segregation of duties, and audit procedures
  • Maintain control records and help with access reviews, audit evidence gathering, and control testing
  • Join 16x5 support coverage and take part in on-call rotations, weekend patches, releases, deployments, and maintenance

Requirements

  • Bachelor’s degree and at least two years of enterprise systems administration and infrastructure support experience
  • Degree in information technology, computer science, engineering, business systems, or a related field
  • Foundational understanding of enterprise application support or administration
  • Basic knowledge of relational databases and SQL
  • Strong analysis and troubleshooting skills
  • Ability to follow documented operational and change control procedures
  • Careful attention to detail and documentation
  • Clear communication with business users and technical teams
  • Ability to learn new technologies
  • Availability for scheduled weekend maintenance and on-call rotation when required
  • Early career hands-on experience with Clarity PPM administration or production application support
  • Foundational knowledge of Clarity user administration, security groups, access requests, configuration, scheduled jobs, support queues, and routine operations
  • Basic SQL skills for data validation, investigation, and operational support
  • Introductory exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations
  • Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed process recovery or escalation
  • Experience handling incident and service request queues, maintaining accurate ticket updates, and following documented escalation steps
  • Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation
  • Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles
  • Experience with SOX-controlled applications, formal change control, access governance, or audit evidence is preferred
  • Willingness and ability to build Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations

Benefits

  • Fully remote work arrangement
  • Participation in a 16x5 support coverage model
  • On-call support as assigned
  • Structured knowledge transfer, cross-training, and ongoing technical development
  • Opportunity to build skills in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs

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