Thermo Fisher Scientific
Thermo Fisher Scientific
Thermo Fisher Scientific ऐसी प्रौद्योगिकियाँ, प्रयोगशाला उत्पाद और फार्मास्युटिकल सेवाएँ विकसित तथा उपलब्ध कराती है, जो वैज्ञानिक अनुसंधान और स्वास्थ्य सेवा को समर्थन देती हैं। इसका कार्य जीवन विज्ञान अनुसंधान, विश्लेषणात्मक समस्याओं के समाधान, प्रयोगशाला उत्पादकता, निदान तथा उपचारों के विकास और निर्माण तक फैला हुआ है। कंपनी Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon और PPD सहित विभिन्न ब्रांडों के पोर्टफोलियो तथा एक वैश्विक टीम के माध्यम से ग्राहकों की सेवा करती है। इसके करियर अवसर इन उत्पादों और सेवाओं से जुड़ी वैज्ञानिक, स्वास्थ्य सेवा, विनिर्माण, लॉजिस्टिक्स और सेवा संचालन को शामिल करते हैं।

Clarity PPM Applications Administrator

Provide Level 2 Clarity PPM administration and operational support, including monitoring, access assistance, testing, and control activities. Fully remote position supporting India and Philippines schedules.

विवरण

  • Handle Level 2 support for routine Clarity incidents and service requests
  • Manage assigned tickets through resolution or escalation
  • Keep ticket updates, resolution notes, and supporting records current
  • Carry out routine Clarity administration and operational support
  • Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated tasks
  • Detect failed jobs, interfaces, and scheduled processes, then follow recovery or escalation procedures
  • Check data integrity and validate operational data
  • Support user access, permissions, application administration, and license utilization reviews
  • Assist with application configuration and testing for fixes, enhancements, upgrades, patches, and releases
  • Prepare and run test cases; support UAT, production readiness checks, deployments, and post-deployment validation
  • Keep runbooks, knowledge articles, KEDB entries, standard procedures, and support documents up to date
  • Take part in knowledge transfer and share operational expertise
  • Support incident, request, problem, change, and release management processes
  • Assist with KPI, SLA, backlog, and operations reporting; Disaster Recovery exercises; user guidance; and training materials
  • Work with developers, the team lead, infrastructure, and other support teams to address escalated issues
  • Perform administration in line with SOX controls, access standards, security policies, segregation of duties, and audit procedures
  • Maintain control records and help with access reviews, audit evidence gathering, and control testing
  • Join 16x5 support coverage and take part in on-call rotations, weekend patches, releases, deployments, and maintenance

आवश्यकताएँ

  • Bachelor’s degree and at least two years of enterprise systems administration and infrastructure support experience
  • Degree in information technology, computer science, engineering, business systems, or a related field
  • Foundational understanding of enterprise application support or administration
  • Basic knowledge of relational databases and SQL
  • Strong analysis and troubleshooting skills
  • Ability to follow documented operational and change control procedures
  • Careful attention to detail and documentation
  • Clear communication with business users and technical teams
  • Ability to learn new technologies
  • Availability for scheduled weekend maintenance and on-call rotation when required
  • Early career hands-on experience with Clarity PPM administration or production application support
  • Foundational knowledge of Clarity user administration, security groups, access requests, configuration, scheduled jobs, support queues, and routine operations
  • Basic SQL skills for data validation, investigation, and operational support
  • Introductory exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations
  • Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed process recovery or escalation
  • Experience handling incident and service request queues, maintaining accurate ticket updates, and following documented escalation steps
  • Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation
  • Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles
  • Experience with SOX-controlled applications, formal change control, access governance, or audit evidence is preferred
  • Willingness and ability to build Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations

लाभ

  • Fully remote work arrangement
  • Participation in a 16x5 support coverage model
  • On-call support as assigned
  • Structured knowledge transfer, cross-training, and ongoing technical development
  • Opportunity to build skills in Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and APIs

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