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TDCX
TDCX
Asistență medicalăCălătoriiOspitalitate
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
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Customer Service Specialist - Onsite in Singapore

TDCX is hiring a Customer Service Specialist for an onsite, full-time role in Singapore. The position involves resolving customer and technical inquiries while supporting effective customer service workflows.

SGSingaporeLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Resolve customer issues promptly through the designated support system.
  • Assist customers through engaging, empathetic, and high-quality one-to-one interactions.
  • Investigate and troubleshoot technical issues as needed.
  • Use internal and external tools to identify and resolve customer inquiries.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Build an understanding of the project’s technical backend and operational processes.
  • Strengthen technical knowledge and familiarity with common issues to provide more effective assistance.
  • Complete additional duties assigned by management and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Cerințe

  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
  • Related experience of around two years is preferred, though fresh graduates are welcome to apply.
  • Strong time-management skills and a drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Clear communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
  • Comfortable using computers and mobile phones for email, basic internet and hardware troubleshooting, mobile-app installation, and payments.
  • Strong spoken and written English skills, plus proficiency in the language of the supported market.

Beneficii

  • Attractive remuneration and additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • Access to world-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture focused on supporting your future.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Locuri de muncă similare

Johnson & Johnson

Early-Career Immunology Key Account Manager, Sweden

Johnson & Johnson
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăProduse farmaceutice
SESuedia
432.000 kr – 693.450 kr / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: suedezăManager de conturiVânzări

Build healthcare customer relationships and support Johnson & Johnson’s Immunology sales strategy. This field-based role covers Sweden and includes structured training and customer engagement responsibilities.

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