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TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
Customer Service Specialist - Onsite in Singapore
TDCX is hiring a Customer Service Specialist for an onsite, full-time role in Singapore. The position involves resolving customer and technical inquiries while supporting effective customer service workflows.
Tavsif
- Resolve customer issues promptly through the designated support system.
- Assist customers through engaging, empathetic, and high-quality one-to-one interactions.
- Investigate and troubleshoot technical issues as needed.
- Use internal and external tools to identify and resolve customer inquiries.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Build an understanding of the project’s technical backend and operational processes.
- Strengthen technical knowledge and familiarity with common issues to provide more effective assistance.
- Complete additional duties assigned by management and support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Talablar
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Related experience of around two years is preferred, though fresh graduates are welcome to apply.
- Strong time-management skills and a drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Clear communication skills, including active listening, empathy, and professional phone etiquette covering pace, tone, voice quality, grammar, and articulation.
- Comfortable using computers and mobile phones for email, basic internet and hardware troubleshooting, mobile-app installation, and payments.
- Strong spoken and written English skills, plus proficiency in the language of the supported market.
Imtiyozlar
- Attractive remuneration and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- Access to world-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- Positive workplace culture focused on supporting your future.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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